• Lead teams (through subsequent lines of management) responsible for contracts drafting process for License, Cloud & Services line of businesses for EMEA region. • In charge with performance management, selection, development, motivation, leading and coaching teams through change.• Drive Talent Management integrated framework and continuous improvement culture.• Develop and implement processes improvement strategies• Manage transition processes • Build, develop and drive business communication with senior stakeholders• Participate in budget planning, forecasting and quarterly reviews;• Forecast business activity, adjust headcount needs and roles distribution;• Lead cross departments/regions/SSCs projects.

• Manage 3 teams of 30+ Deal Specialists (through subsequent lines of management) responsible for contracts drafting process for License and Cloud line of businesses for Italy and Iberia regions. • Create regional strategy and implement upper management’s strategy in terms of processes, people and development;• Design, measure and improve KPIs;• Streamline processes and ensure their standardization and transition;• Develop and consolidate communication and collaboration strategies with stakeholders;• Monitor performance and lead development and succession plans for direct reports;• Coach and mentor team members and managers within the department;• Interview, recruit and /train personnel;• Lead cross departments projects.

• Responsible for 5 Multi Client teams providing Customer Support Services across the Finance & Accounting, Procurement, Human Resources, Learning BPO offerings.• In charge with Operations Delivery, People management & Client management. • Participation in Management forums and leadership discussions at company level, playing an active part in the decision making process and company strategy.• Responsible for Team Management and Work Management;• Responsible for Process Compliance/Consistency/Quality;• Responsible for People Development and Management.

• Leading a team of 17 people responsible with delivering Customer Service and Recruitment Services for Italy.• In charge with transitioning the HR activities from Italy to Bucharest center;• Responsible for process monitoring and implementation;• Accountable for meeting SLAs, finding root causes and coming up with action plans for missed KPIs;• Responsible for setting objectives, performance reviews, coaching;• Accountable for budget compliance and attrition monitoring.