• Improve service delivery, successfully exceeding company set targets in guest satisfaction.• Follow up on any guest issues and ensure proper resolution • Sustain safety protocols, ensuring proper and cost-effective equipment and material usage.• Facilitate improvements to workflow and room turnover with hands-on, proactive management style.• Submit and follow up on any repair requests to maintenance team. • Collaborate with front desk to respond promptly to all guest requests. • Supervise employees and provide on job training to ensure maximum performance.