Daniela C. Email & Phone Number

London, United Kingdom

London, United Kingdom

• Setting the strategic commercial plans, financial forecasting, contributing to the drawing up and implementation of the residence’s annual budget
• Setting rate strategies, revenue management and channel management
• Managing the relationship with the building owners
• Responsible for sales results, customer satisfaction, harnessing the teams and ensuring compliance with the group’s standards and procedures
• Liaising regularly with Central Support heads of function
• Responsible for the management and development of residence staff members

London, United Kingdom

• Provide strong and supportive leadership of the Guest Services function; leading by example and sharing my expert knowledge of what it takes to deliver consistent and continuous service excellence
• Engage with guests regularly to solicit feedback and opinion Increasing guest reviews and establishing relevant improvement plans to further performance
• Ensure all statutory Health & Safety processes are implemented and adhered to, maintaining solid record keeping to safeguard all interested parties.
• Lead the Property Operations function in delivering a robust daily operation process; ensuring timely response to all issues, adherence to internal and client SLAs.
• Seek efficiency in the operation, driving improvements to service, reduction on cost and improved ways of working.
• Work with estates colleagues to deliver an efficient end to end maintenance service onsite.

London, United Kingdom

• Manage the day to day operation of my region in line with the company policies and brand standards
• Assist in maximizing all areas of profitability, through revenue generation and productivity to ensure increased levels of customer satisfaction in the company
• Responsible for ensuring all Health and Safety requirements are met for each building and will deputize in the General Manager's absence
• Responsible for managing and motivating my team
• Ensure that all staff within each department are adequately trained and developed in line with company policy
• Responsible for the Recruitment and Selection of my team and for managing any Employee Relations issues with the support of the General Manager

• Registering and dealing with patients
• Managing database containing patients information
• General office duties
• Maintaining stock level