Daniela C. Email & Phone Number

London, United Kingdom

London, United Kingdom

•Setting the strategic commercial plans, financial forecasting, contributing to the drawing up and implementation of the residence’s annual budget•Setting rate strategies, revenue management and channel management•Managing the relationship with the building owners•Responsible for sales results, customer satisfaction, harnessing the teams and ensuring compliance with the group’s standards and procedures•Liaising regularly with Central Support heads of function•Responsible for the management and development of residence staff members•Managing the revenue management and being proactive in optimising it •Jointly building and implementing the sales policy, contributing to the local deployment of the chain’s sales and marketing plans•Monitoring the customer satisfaction indicators and being proactive for the actions to be set up•Managing and supporting the Front Office desk when necessary to deal with complex requests and complaints •Managing and coordinating the “group” business•Ensuring the good dissemination of information within the residence and arbitrates in disputes if they occur•Coordinating the human and material resources of the residence in order to meet the objectives set•Encouraging the implementation of innovative alternatives to develop co-workers’ motivation and taking initiative (project management, etc.) with a view to developing the cluster or even the group•Jointly responsible for crisis management•Controlling the performance of maintenance and service contracts for residence departments•Performing / controlling the accounts, the follow-up of debtors and the end-of-day record•Management of the HR system for the employees and temporary staff under direct supervision (administration of the staff, recruitment procedures, training plan, etc.)•Attending and carrying out internal and external training as required

London, United Kingdom

•Provide strong and supportive leadership of the Guest Services function; leading by example and sharing my expert knowledge of what it takes to deliver consistent and continuous service excellence•Engage with guests regularly to solicit feedback and opinion Increasing guest reviews and establishing relevant improvement plans to further performance•Ensure all statutory Health & Safety processes are implemented and adhered to, maintaining solid record keeping to safeguard all interested parties. •Lead the Property Operations function in delivering a robust daily operation process; ensuring timely response to all issues, adherence to internal and client SLAs. •Seek efficiency in the operation, driving improvements to service, reduction on cost and improved ways of working. •Work with estates colleagues to deliver an efficient end to end maintenance service onsite. •Contribute to annual budget setting•Manage fee collection for Long Stay guests, minimising debt, identify and present cost saving opportunities•Monitor the operational impact of commercial tenants; ensure the terms of the lease are adhered to•Lead my team to deliver against the business plan and KPIs•Create and sustain a supportive environment for my team and a culture of high support - high challenge•Apply all Go Native people processes as required and to the expected standard, ensuring 100% compliance•Conduct 1:1s, career development discussions and annual performance appraisals for direct reports•Chair regular team meetings, cascading critical business information in a way that is engaging and involves all team members•Recruit and select team members in line with Go Native’s mission and values; selecting the best people for the role•Participate in fortnightly meetings with the other Hub Managers to share any business opportunities and all aspects of business•Manage 8 buildings (including one 5*property) with a total of 208 apartments

London, United Kingdom

•Manage the day to day operation of my region in line with the company policies and brand standards•Assist in maximizing all areas of profitability, through revenue generation and productivity to ensure increased levels of customer satisfaction in the company•Responsible for ensuring all Health and Safety requirements are met for each building and will deputize in the General Manager's absence•Responsible for managing and motivating my team•Ensure that all staff within each department are adequately trained and developed in line with company policy•Responsible for the Recruitment and Selection of my team and for managing any Employee Relations issues with the support of the General Manager•Actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery•Provide support for each of the Building Managers to ensure that their buildings run smoothly and efficiently in line with companies policies and procedures•Customer Service and overseeing all complaints for the Group, and monitoring online reviews•Oversee the Quality Control and produce a monthly audit•Responsible for the procurement for the Group•Manage 6 buildings (4* properties) with a total of 750 apartments.

• Registering and dealing with patients• Managing database containing patients information• General office duties• Maintaining stock level