Daniela Casper Email & Phone Number

• Exercise proper judgment and decision making to analyze claims exposures, to determine the proper course of action and appropriately settle claims.
• Interact extensively with various parties involved in the claim process.
• Communicate concise action plans, and present plans for moving cases to conclusion.
• Demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.
• Process claims consistent with corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.
• Provide extraordinary customer service to clients’ who just experienced a loss, through a gentle claims process.

Itasca, Il

•Analyze large volumes of phone calls while providing great customer service. •Maintain large amounts of personal auto and commercial auto claims with valuable clients.•Perform investigative techniques to resolve high level insurance claims. •Maintain relationships with network of auto body shops, insurance agencies, and appraisal agencies.•Evaluate and review statements, evidence, and photos presented in claim files to determine liability and settle claims.

Burr Ridge, Il

•Perform fertilization and integrated pest management on trees, shrubs, and lawns using sprays and injection tools. •Provide excellent customer service to clients through phone calls and while on site at their homes.•Schedule appointments with clients to ensure daily quota is completed.•Organize and develop job routes in a time efficient manner.•Execute multitasking strategies to make sure things like product mixing is completed while injecting trees and making call outs to next clients on schedule.

Maywood, Il

•Plan, create, and implement programs for the Park District. Programs vary from special events such as birthdays, Quinceaneras, weddings, to overall programs for the community.•Lead marketing agenda by creating and distributing materials for park district run programs and community involvement. •Maintain and supervise a staff of camp counselors as a Camp Coordinator. •Develop youth programs such as T-Ball, Soccer Programs, etc. •Work with multiple departments/agencies and assist wherever additional help is needed. •Work with RecDesk to take payments and register participants. •Interview and train new hires to meet district expectations and goals.

River Forest, Il

•Prepared and scheduled special events utilizing a permit reservation program. •Coordinated with staff at other venues to facilitate on site management during special events.•Performed basic accounts receivable functions for outstanding permits and reservations. •Served as the on-call building point-of-contact as necessary. Coordinated all building related policies, in-house equipment and supplies, to serve the needs of customers, guests and clients. •Maintained, managed, and enforced guest service policies and procedures, especially related to emergency situations, large crowds, and physical facilities; worked in conjunction with the Event & Facility Specialist to perform risk management audits on an as needed basis.