Daniela Casper Email & Phone Number

• Exercise proper judgment and decision making to analyze claims exposures, to determine the proper course of action and appropriately settle claims.
  
• Interact extensively with various parties involved in the claim process.
  
• Communicate concise action plans, and present plans for moving cases to conclusion.
  
• Demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.
  
• Process claims consistent with corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.
  
• Provide extraordinary customer service to clients’ who just experienced a loss, through a gentle claims process.
  

Itasca, IL

• Analyze large volumes of phone calls while providing great customer service.
• Maintain large amounts of personal auto and commercial auto claims with valuable clients.
• Perform investigative techniques to resolve high level insurance claims.
• Maintain relationships with network of auto body shops, insurance agencies, and appraisal agencies.
• Evaluate and review statements, evidence, and photos presented in claim files to determine liability and settle claims.

Burr Ridge, IL

• Perform fertilization and integrated pest management on trees, shrubs, and lawns using sprays and injection tools.
• Provide excellent customer service to clients through phone calls and while on site at their homes.
• Schedule appointments with clients to ensure daily quota is completed.
• Organize and develop job routes in a time efficient manner.
• Execute multitasking strategies to make sure things like product mixing is completed while injecting trees and making call outs to next clients on schedule.

Maywood, IL

• Plan, create, and implement programs for the Park District. Programs vary from special events such as birthdays, Quinceaneras, weddings, to overall programs for the community.
• Lead marketing agenda by creating and distributing materials for park district run programs and community involvement.
• Maintain and supervise a staff of camp counselors as a Camp Coordinator.
• Develop youth programs such as T-Ball, Soccer Programs, etc.
• Work with multiple departments/agencies and assist wherever additional help is needed.
• Work with RecDesk to take payments and register participants.

River Forest, IL

• Prepared and scheduled special events utilizing a permit reservation program.
• Coordinated with staff at other venues to facilitate on site management during special events.
• Performed basic accounts receivable functions for outstanding permits and reservations.
• Served as the on-call building point-of-contact as necessary. Coordinated all building related policies, in-house equipment and supplies, to serve the needs of customers, guests and clients.
• Maintained, managed, and enforced guest service policies and procedures, especially related to emergency situations, large crowds, and physical facilities; worked in conjunction with the Event & Facility Specialist to.