Client Services Manager
Current- Lead & manage direct and indirect reports across LATAM, United States & Canada consisting of onsite and remote staff (40+)- Mentored and guided team members across 23 countries through any necessary processes.- Confirm that SLAs are being met and measured.- Provide a flexible approach to meeting unique and changing client needs. Supporting clients such as: Amgen, Sanofi, Intel, Asurion, Cornerstone. - Partnered with Reporting Analyst to develop real-time reports with visualization and analysis. - Monthly review of account financials to prepare a forecast and revenue analysis. - Develop detailed sourcing strategies for difficult-to-fill positions - Build Comprehensive Quarterly department updates that track everything for department breakdowns, TTF, Source of hire, industry trending, etc.