Daniela Castro Email & Phone Number

Montreal, Quebec, Canada

Provides 1st and 2nd level support to users during problems with equipment and various solutions;Diagnoses problems or anomalies of equipment and software, analyzes and solves the difficulties encountered by customers by determining their needs and documenting the incidents;Performs the configuration, integration and installation of networking equipment and telephones;Participates in activities related to the monitoring of the technical environment (security, telecom and firewall);Place support calls to suppliers;Support users in the creation of telephony and call center reports;Ensures good internal communication between the technical support department and the other departments;Writes and maintains guides and relevant documentation;Participate in team meetings to share ideas and solutions

Montreal, Quebec, Canada

Leader/Manager calls in Portuguese, English, French and SpanishPre-check and Post-check of interfaces status, routing status, and configuration status on CE and PE routers Troubleshoot with client and service provider project implementation

São Paulo Area, Brazil

Collaboration Deployment Cisco Contact Center (CCX) - Create script to capture date dialed from user and consult that information at the database. Responsibilities - create integration with MySQL 2012, install, and configure teams, queues, and skill on CCX. Main products: Cisco Contact Center 11.6 and MySQL 2012.Deployment Cisco Collaboration Webex – Configure Cisco Webex to work with the Cisco Collaboration on premises. Responsibilities - Installed and configured the major services as Call Aware, Call Hybrid, Hybrid Calendar with Exchange and Google G-Suite. Installed and Configured Expressway-C and E and Control Management. Main Products: Cisco Webex Cloud, Cisco Expressway, Cisco Video Conference devices Webex Board, Webex Room Kit, and Cisco Webex MeshPoC IOT for bus - Configured Cisco IR829, to provide internet connection and offline movies and series for the commuters. Responsibilities - configured antennas 2.4GHz and 5Ghz, SSID, and dialer 4G to make connection to the internet. Main Products: Cisco IR829.Cisco IP Telephony Upgrade - Upgrade Telephony System from Analog to VOIP. Installed, configured main Cisco products: Cisco Call Manager 10.X 11.X, Cisco Unity, Cisco Presence.Cisco Videoconference System - Configured and Installed infrastructure for meeting and videoconference, Main Products: Cisco Telepresence Management Suite (TMS), Cisco SX10, SX20, SX80.Wireless Assessment – Install, configure Cisco WLC 55XX. Responsibilities - configure, SSI, Access Point Group, High Availability. Main Products: Cisco WLAN Controller 55XXSite Survey – Walk into the site to discover best spot to install Access Point. Main Products: Survey Pro and Ekahau.LAN Assessment – Configure switch with VLAN, ACL, SNMP and TACACs access. Also configured HP and 3COM switches.

United States

Take care children, learn American culture and improve spoke English.

São Paulo Area, Brazil

Answer phoneSupport to field technician by phoneUpgrade ticket informationProvide support on SLAAnalyze log and device configurationTechnologies: Cisco Switches and Routers

Traffic Monitoring of link X.25Support user by phoneAccess device via SSH and Telnet to troubleshooting Upgrade ticket and keep SLATechnologies: Cisco Switch, 3com, HP, Routers, Watchguard

Berrini, Sao Paulo

• Answer email from students and teachers • Telephone support to students and teachers• Participate of global meetingTechnologies: Cisco E-learning program Network Academy

São Paulo Area, Brazil

• Teach Office Microsoft Word, Excel, Power Point, Acces• Fix and maintain computers working at schoolTechnologies: Microsoft

Dep, Computing Support

Career and training Architecture and operation of IT systems Operating systems workstation Problem solving45Finding information and time.

Associate'S Degree, English Language And Literature, General

Bachelor'S Degree, System Analysis