Daniela Cañon Montenegro Email & Phone Number

Adelaide, South Australia, Australia

*Manage the department's day to day workflow and scheduling*Responsible for updating the team on process changes as appropriate*Perform quality reviews and deliver feedback to associates as necessary*Provide technical support to the team through production work and database queries*Ensuring escalation of any risks or issues which may impact ability to deliver project tasks within OLA timeframes*Ensuring records are maintained to meet employee, organisational and statutory… Show more *Manage the department's day to day workflow and scheduling*Responsible for updating the team on process changes as appropriate*Perform quality reviews and deliver feedback to associates as necessary*Provide technical support to the team through production work and database queries*Ensuring escalation of any risks or issues which may impact ability to deliver project tasks within OLA timeframes*Ensuring records are maintained to meet employee, organisational and statutory requirements Show less

Australia

• Completed RF Walk testing for site evaluations and post-integration testing. • Coordinate with site contacts, contractors, and other departments to complete design deliverables. • Analysed RF walk test data to ensure optimal performance.• Completed Evaluation and As-Built reports within set forecast dates. • Attend Site Evaluation to scope proposed equipment locations, cable routes, and antenna placement. • Evaluated of ln-Building Coverage (IBC) solutions such as… Show more • Completed RF Walk testing for site evaluations and post-integration testing. • Coordinate with site contacts, contractors, and other departments to complete design deliverables. • Analysed RF walk test data to ensure optimal performance.• Completed Evaluation and As-Built reports within set forecast dates. • Attend Site Evaluation to scope proposed equipment locations, cable routes, and antenna placement. • Evaluated of ln-Building Coverage (IBC) solutions such as repeaters or Active/Passive DAS. Commissioning and Live Testing of new IBC sites.• Troubleshooting and Rectification of IBC faults. • Cable/Antenna installations. Show less

Brisbane, Queensland, Australia

•Provide real-time client support for faster resolution of cases•Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.-Resolve customer issues by troubleshooting over the phone- Perform diagnostics and troubleshooting of customers’ application, hardware, network and procedural issues- Refer issues to senior-level support when necessary.- Ensure accurate cataloguing of all calls handled within our… Show more •Provide real-time client support for faster resolution of cases•Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.-Resolve customer issues by troubleshooting over the phone- Perform diagnostics and troubleshooting of customers’ application, hardware, network and procedural issues- Refer issues to senior-level support when necessary.- Ensure accurate cataloguing of all calls handled within our CRM system- Perform follow-up call-backs with customers- Keep up-to-date on all Support Center processes and troubleshooting procedures- Actively monitor Servers, proactively monitor log files and event viewer messages- Actively monitor SPAM/Antivirus Filtering Software log Show less

Colombia

Worked closely with project managers and engineers to ensureproject needs were fulfilled and budgets were honored.-Effectively managed day-to-day field operations.-Kept projects on schedule by managing deadlines and adjustingworkflows as needed.-Developed executive presentations and reports to facilitate projectevaluation and process improvement.

Colombia

-Diagnosed and resolved complex integrated customer issues for-implementation, add-on, maintenance and support of voice, data,and mobile network.-Sourced, purchased, and installed new equipment andcomponents.-Analyzeduser-generated trouble tickets to determine causes ofproblems and tookappropriate action for resolution.

Bachelor'S Degree, Computer Systems Networking And Telecommunications, Telematic Engineer

Upper Intermediate Level, English Language And Literature,

Bachelor Of Technology - Btech, Computer Systems Networking And Telecommunications, Telecommunications Technologist