Daniela Chacon Email & Phone Number

In charge of managing several (approximately 40) properties for which I maintain guest and host satisfaction- Agenda/schedule management for personnel and events- Customer service through chat, email and calls. Providing resolution, advice and support to rental guests regarding queries and issues before, during, and after their stays- Work with rental hosts in order to find resolutions for any queries/issues in order to make their renting experience easier- In charge of employee payroll using ADP platform- In charge of managing product inventory for each rental property using EZCare platform- Creating quotes for customers planning on long stays. Negotiating and drawing up lease contracts according to customer and host needs- Cleaning and Maintenance management- Knowledge and use of platforms such as Airbnb, Hostfully, VRBO, Booking.com, Furnished Finder among others

Bogotá, Distrito Capital, Colombia

Bilingual campaign customer service advisor assisting with customer needs regarding their healthcare- Customer service advisor in a bilingual campaign for a North American healthcare company- Receiving and addressing customer claims, requests, complaints and appeals.- Work with different department to make sure customer needs are met

Bogotá, Distrito Capital, Colombia

In charge of handling and resolving day-to-day issues, providing customer service and supervising metrics- In charge of customer complaints- Appointment Setter- Agenda/schedule management for sales and administrative personnel- Keeping up to date with employee metrics and providing feedback when necessary