Daniela Charry Email & Phone Number

Bogotá, Bogota, Co

Colombia

Analyze orders to release or deny watching closely the forecast, usage, territory goals and turns, openback orders inUSA.Check new opportunities with the zone leads, advise of any upcoming risk, advise best options to sourceitems and align expectations on timing.Analyze Global Back Order and USA Back Order, stock in the shelf, urgent requests from the field to suggest if an Item should stay in Force back order or if it should be removed.Provide information on recovery date from the E2E planners.Make sure all the orders in the hot process get released and shipped.Provide accurate information to the field regarding orders, Future dates, advise of opportunities tosource from within.Check the stock in the shelf, in central inventory, stock in the field (Last movements, turns, location, geographical location, and upcoming forecast to advise the best option to get the stock on time.Support to the field in any request.Check closely NPI. Ordering process, approvals and provide accurate information.Track important orders until the territory receive the item for the surgery.Check urgent orders, restock orders, expire orders.Monthly meeting with planners and managers to discuss the status of the forecast. Advise if we need to increase or decrease. Provide alerts on possible risk in the future for hot items.Control of the hot allocation processfor USA and for Extremities.Control of items in Force BackOrder.Tracking of hot items

In charge of managing WarehouseOrdersfor domestic Orders in USA.In charge of receiving all the requests from the field (USA) providing accurate information, guiding, or solving the request.Approve or deny orders after checking several parameters established. Making sure the field understand the reason of the cancelation and guide them on the correct process. Tracking important orders. All the way, from the moment it was placed until it was delivered. Holding orders until we receive all the approvals from the team. Planners, Manufacturing, Field asset, asset deployment team. Communicating the field status ofOrders.Communicate status of Back Orders/ERD/Discontinued/Cancellations/ Replacements.In charge ofsearching for stock within the field for Urgentsurgeries.Advise the field different opportunities to get an item for surgery if we don’t have any stock in the shelf. Escalate as necessary and when necessary to meet the goals. (Surgery time)

Bogotá D.C., Colombia

Responsible as a primary contactfor providing full-service support to the customer.Responsible for the order processing, from the moment the customer place the order until it has been fully delivered and the customer is highly satisfied with process (OTIF).Teamwork and communication with Regional Salesmanagers, production area, accounting,and regulatory team to meet projects goals.Main contact for customers regarding Orders Status, Products Inquiries, Prices, MOQ, Incoterms, Lead times, Stock availability, production, and shelf-life information.Budget and Forecast analysis with Regional Sales Managers.Monthly report of sales, opportunities, and Risks.Monthly report of results(Forecast vs. Real).Monthly report of upcoming Orders.Report to the accounting teamGP generatedin the month.Review Intercompany invoices, generate Commercial Invoices, Credit and Debit Notes.TrackDeliveries.Invoicing Customers and monthly follow up of account status.Keep customers updated with Order Status.Weekly meetings with the plants (United States, South Africa, Holland, Mexico and Colombia) to receive updates from production orders.Check with sales Manager customers Inventory VS Sell Out to maintain healthy inventory levels and to promote with Marketing team strategies with low turn overs references.Process and solve customer’s complaints.

Bogotá D.C. Area, Colombia

Responsibleas a primary contactfor providing full-service orderfulfillment supporttothe customer:Make sure the CustomerreceivedOn Time in Full the Orders.Work tomeet SLA committed.Work with Production team to meet goals and generate best delivery plans.Advise Customer regarding Minimum Stock Availability.Generate Reordering alerts.Meetmonthly sales goals within the sales manager.Advise Status of theOrders to thecustomer.Work to solve daily issues.Attend weekly meeting to discuss massive order status.Work with the logistic team to dispatch the orders.TrackOrders.Invoice Orders.Receive and resolve customer’s complaints.Special Orders and Rush Orders follow up

Greater Boston Area

Colombia

3M: Sales Support.Main support for sales Managers:- Provide product information to national and International customers.- Inform current prices and rebates information. - Receive Customer complaints and redirect to the correct department and follow up the process to provide resolutions. - Main support with tenders, gathering the requested information and paperwork to apply.- Support to logistic department with quotations for international freights.

Bogotá D.C. Area, Colombia

B2, Portugues, B2

International Business

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Bachelor’S Degree, International Business