• Identify, gather and document requirements for implementing the new Payroll System for 4200 Canada employees. The existing system will be converted from SAP to a Ceridian solution, covering payroll and time & attendance processes• Gather requirements for detailed analysis and documentation of AS-IS Payroll Processes. Gathering activities involve interviews, brainstorming sessions and workshops, with cross functional teams of customers, providers, SME and Business Units representatives… Show more • Identify, gather and document requirements for implementing the new Payroll System for 4200 Canada employees. The existing system will be converted from SAP to a Ceridian solution, covering payroll and time & attendance processes• Gather requirements for detailed analysis and documentation of AS-IS Payroll Processes. Gathering activities involve interviews, brainstorming sessions and workshops, with cross functional teams of customers, providers, SME and Business Units representatives. Documents were generated using MS Office: Word, Excel Visio, and saved in the corporate SharePoint environment • Detailed analysis and documentation of TO-BE processes for finance and benefits, including all required interfaces and manual workaround procedures • Analyze the flow of data, and design interfaces and mapping files for integration between the multiple components of the selected solution; for example the HR system • Configure and maintain the Table for Earnings, Deductions and Benefits. Define and document all attributes and behavior for each one of the codes; covering approximately 250 earnings, 51 deductions, and 55 benefits & employer contributions Show less

Customer services activities included interviewing clients, collect their financial information, and gain understanding of their tax situation. Prepare and file tax returns timely and according to the company procedures.

• Act as a liaison between E&P customers and IT services, ensuring that business needs are well defined, and the technical solutions satisfy the requirements• Business Area planning, scheduling and management of application projects and services. Monitored budget and project progress, achieving 95%of physical and financial execution of approximately 20-30 projects for the IT department• Coordinated Service Requests processing and resolution. Ensure issues were identified, tracked… Show more • Act as a liaison between E&P customers and IT services, ensuring that business needs are well defined, and the technical solutions satisfy the requirements• Business Area planning, scheduling and management of application projects and services. Monitored budget and project progress, achieving 95%of physical and financial execution of approximately 20-30 projects for the IT department• Coordinated Service Requests processing and resolution. Ensure issues were identified, tracked, reported and resolved in a timely manner, coordinating efforts among IT organizational units involved. Year-end User surveys, showed 90% satisfaction levels.• Analyzed requirements, and technical alternative solutions to propose the best option according to business needs• Prepared monthly reports and presentations for Senior Management, covering project progress, IT service performance and operational issues. Show less