Daniela Collado Email & Phone Number

Mexico

•Assisted concert-goers and tour participants with inquiries, ticketing issues, andconcerns.•Educated customers about upcoming tours, concert schedules, and travel details,including transportation and accommodation options.•Assisted customers with travel guidance, including visa requirements, travelinsurance, and documentation for international tours.•Addressed customer complaints and issues.•Gathered customer feedback on concerts, tours, and overall experiences

Pittsburgh, Pennsylvania, United States

Listening and responding to customers needs and concerns.Providing information about products and services.Taking orders, determining charges, and overseeing billing or payments.Reviewing or making changes to customer accounts.Handling returns or complaints.Recording details of customer contacts and actions.Referring customers to supervisors, managers, or others who can help.Researching answers or solutions as needed.

León, Guanajuato, Mexico

Gathering and documenting requirements.Writing up test cases.Testing and documenting results.Keeping in touch with the client and following up with the requirements.Communicating with the programming team high level requirements.

León, Guanajuato, Mexico

Answering customer questions and informing them of new products and services.Providing technical support to customers worldwide.Following up with clients and giving solution to individual cases.

León, Guanajuato, Mexico

Documenting the existing IT system.Analyzing the requirements, participating in each of the phases of the software life cycle.Analyzing and verifying the business process and the information flows.Translating high level business requirements into specifications for developers.Creating user guides for final users.Creating test cases and following the defects life cycle (JIRA).

León, Guanajuato, Mexico

Analyzing the requirements, participating in each of the phases of the software life cycle.Generating multiple reports.Verifying the quality of the product.Documenting test cases.Creating user guides.