Daniela Corbo Email & Phone Number

Italy

Italy

London, England, United Kingdom

Greeting all clients warmly upon their arrival, creating a positive and welcoming atmosphere at the studio.Managing walk-in, online, and telephone reservations efficiently, ensuring a smooth booking process for clients.Responding quickly and empathetically to any client concerns or issues, addressing their needs and resolving any problems promptly.Adhering to all health and safety requirements, ensuring a safe and secure environment for both clients and staffSupporting colleagues and staff during busy periods, providing assistance and guidance as needed to maintain efficient operations.Delegating tasks to the team according to their strengths and workload, optimizing productivity and teamwork.Monitoring customer reviews and feedback, and handling complaints with a customer-centric approach to resolve issues and maintain positive relationships.

Responding to requests for technical assistance in person, via phone, chat, or email.Logging all help desk interactions to keep a record of user inquiries and issues.Administering help desk software (concept) to efficiently manage and track support tickets.Following up with customers and users to ensure their issues are completely resolved.Redirecting problems to the correct resource or specialized team for further assistance.Identifying and escalating situations that require urgent attention to ensure timely resolution.Tracking and routing problems and requests, while also documenting resolutions for future reference.Being responsible for accurately and promptly inputting information related to all service requests into the computerized service management system, adhering to established procedures, SLAs, and KPIs.

London, Greater London, United Kingdom

As part of my role, I efficiently process purchase orders and invoices using Coupa. I provide essential information for monthly performance reporting and ensure invoices are paid promptly through running reports. Additionally, I assist in preparing documentation for meetings and actively attend client and supplier meetings.Collaborating with the account manager, I play a key role in creating budgets for projects. My focus on building and maintaining effective relationships with clients, suppliers, and internal teams contributes to successful outcomes.Furthermore, I am responsible for maintaining records of team trainings and personal files, ensuring compliance and a well-documented training history for each team member.

London, Greater London, United Kingdom

Ensure that all telephone calls and enquiries are dealt with in an efficient and competent manner.Update, maintain and interrogate the CAFM System.Identify opportunities for improvement in the administrative process in order to meet client requirementsCreate purchase orders to the supply chain.Update local records and ensure they are filed and archived appropriately.Produce standard letters and reports as directed.Consolidate payroll and ensure payment are issued correctly Undertake various general administrative duties as required by the central management team.Be aware of the business continuity plan for the part of the business you work in.

Delivering sales and profit growthMaximising profits by controlling labour, costs and expenses using KPI's and P&LRecruiting, training, coaching and supervising staffHR data maintaining, weekly staff payroll, plan ahead making rota and organising holidaysEnsure high level of customer service maintaining visual merchandising standardsComplete store administration and ensure compliance with policies and procedures Handling complaints

Palermo Area, Italy

Greeting clientsDealing with telephone and email enquiriesCreating and maintaining filing systemsCreating agendas, keeping diaries and arranging appointments, bookings rooms andconference facilities.Managing and maintaining budgets, ordering and maintaining stationery and equipmentSorting and distributing incoming post and organising and sending outgoing post Organising and storing paperwork,documents and computer-based information.