Daniela Coronel Email & Phone Number

Quality Management focused on:-Project implementation support- Issue solving monitoring - Customer complaint - Production line issues review and follow up- Line audits

British Columbia, Canada

Vancouver, British Columbia, Canada

• Delivered service in a fast and responsive way• Attended customer complaints and requests• Lead and trained new staff members• Developed efficiently within a work team

Monterrey, Nuevo León, Mexico

• Conducted monthly internal audits to verify and control procedures• Successfully supported the digitization project of the service department• Implemented and managed digital kanban boards to maximize efficiency• Conducted daily training to operative staff addressing new procedures.• Implemented a phone system in the contact center department to streamline the customer contact process• Database management in employee performance and customer follow up

Monterrey, Nuevo León, Mexico

• Identified workplace risks and planned solutions to different work situations.• Give daily safety talks promoting a safety culture.• Offered staff coaching in the use of the fire extinguisher.• Train new staff in safety manners and evaluate their performance.• Participated in company events as oral presenter in safety issues.• Completed workplace safety and hazard inspections

Business Communications Diploma, Business Administration And Management, General

Develop a set of business communication skills that are fundamental for building and maintaining business relationships with colleagues.

Engineer'S Degree, Industrial And Management Engineering

Design efficient production and logistics systems considering the principles of industrial engineering, attached to safety, environmental.