Daniela Cabezas Soto Email & Phone Number

Chile

Santiago, Santiago Metropolitan Region, Chile

At Circular, I specialize in researching and analyzing user interactions to improve digital products, with my primary client being Duoc UC, based at the central campus. I apply both qualitative and quantitative methodologies to understand user needs and behaviors, proposing solutions that enhance the overall user experience. Collaborating closely with.

During the UI Bootcamp, I developed a design system and an app for the brand identity of Puerto Natales. The app was designed to strengthen the connection between the local community, culture, tourism, and entertainment in the city. By focusing on user-centered design, I ensured the app provided a seamless and engaging experience, incorporating consistent.

At Human Experience Hub, I completed a six-month apprenticeship as a UX Designer as part of a bootcamp program. During this time, I worked closely with my team, Lipsum, on a project aimed at improving the user experience of Google Meet. Our goal was to identify pain points and propose practical solutions that directly addressed user needs. By collaborating.

At Lemu, as a Customer Experience Manager and UX Researcher, I focused on ensuring user satisfaction and driving product innovation. My role involved customer support and feedback, acting as a bridge between users and the product team to translate their insights into actionable improvements. Additionally, I developed internal resources to equip the team.

Chile

Devise, manage, and implement projects focused on growth and continuous improvement to meet the objectives of the Support and Sales area. Technical support for Key clients. Manage projects to solve the Team and Client needs. Manager of the Support Kanban, working directly with the Technology and Support team, prioritizing and ensuring ticket resolution.

Technical Support assistance to critical or high-risk B2B customers. Survey of projects for continuous improvement of the product and processes within the Support area. War rooms manager for critical incidents with technology teams and external communications with the marketing team. Stakeholder - Growth Cells.

Provincia De Santiago, Chile

Development and maintenance of business relationships with customers and users of Prey. Active monitoring and analysis of cases to give continuity with effective and consistent resolutions. High capacity for organization, time management, and negotiation (internal and external) in pursuit of complete customer satisfaction.

Biological foundations of behavior, neuroscience, reasoning, quantitative research, psychomotricity, and neuropsychological assessment.

Santiago Metropolitan Region, Chile

Led the collection and analysis of both behavioral and electroencephalographic (EEG) data, focusing on ensuring precision and reliability. This involved validating experimental stimuli and instruments to guarantee the integrity of the research process, while also refining methodologies for accurate data interpretation and meaningful results

Ui Plus, Ui Designer

Ux Plus - Bootcamp, Ux Design, Ux Designer

Ux/Ui Design

Bachelor'S Degree, Psychology, Psychologist

Graduate Degree, Clinical Neuropsychology, Clinical Neuropsychologist

Graduate Degree, Neuropsychological Rehabilitation