Daniela Custodio Email & Phone Number

County Dublin, Ireland

My last experience was at Adobe Ireland as part of the Digital Media Order Management team. I was responsible for order booking activities between Adobe and its enterprise partners, using a B2B business model to ensure excellent communication and query resolution.

Google Maps

Google Maps is a large Multicultural Project for Web Mapping service developed by Google. In August 2013, it was determined to be the world's most popular app for smartphones.SENIOR PROCESS EXECUTIVEContacting Business Representatives to retrieve and/or verify information. Making the best judgment regarding accuracy from multiple sources of data. Review or research patterns in data, focusing on details and taking action to improve data accuracy. Identify issues or inconsistencies in data and proactively question data quality. Investigating, Identifying issues or inconsistencies in data and proactively question data quality. Potential side projects e.g. Spam, analyze metrics, recommend operational flow improvements based upon analyses etc.QUALITY CONTROLEnsuring workflow and policies have been correctly followed by team members. Making changes and decisions based on accuracy and focusing in the best user experience. Mentoring and helping with the training for new hires. Reaching daily targets with respect to both quality and quantity of data.ACHIEVEMENTSAs a member of the Quality Focus Group, analyzing trends/issues found in the Brazilian Market, which assist management in making strategic decisions for Google.I recently won an award for The Top 3 Best performers of the last three months . I scored an outstanding 10/10 on the work quality delivered. This competition was site wide and there were around 350 participants.

Ireland

At 188 BET I was given the opportunity to travel to Manila in the Philippines to receive training and later help setting up the new office in Dublin. Liaised with departments such as Payments, Withdrawal, Customer Services, Promotion and New projects to help design the operational Department in Dublin requiring excellent project management skills.TRAINING Intensive training to develop the role in Manila - Philippine for 4 weeks. CUSTOMER CAREProvide excellent levels of customer service by a variety of media channels (e.g. chat, phone, e-mail), taking ownership on all customer queries ensuring that they are addressed. Establish root cause analysis and communicate efficiently to the relevant department.Providing new solutions for customer's problems, offering new products, alternative ways or services, driving customer satisfaction levels to a world class standard and reducing in numbers, complaints and questions.MARKETAssisting Brazilian and UK customers and ensure customer’s complaints are dealt with efficiently and effectively and take responsibility for resolving or escalating problems in a timely and efficient manner.FINANCIAL DUTIES Providing a transnational service for banking, deposits, withdrawals, pricing, calculation of bet settlement, event and promotional queries.MARKETINGTranslation of the website from English to Portuguese.Creating new promotions for the Brazilian Market . Working on VIP's Customers cases.

Shaw'S Department Store

FLOOR STAFFAssist and serve customers with the purchase of retail products in Fashion, Lingerie, Household and Gents departmentsCASHIER Maintain a high level of security for both cash and stockAssist in conducting out stock counts and audits To compile orders from suppliers and replenish stock Operate till and complete all necessary administrationHEATH & SAFETY ASSISTANCE Observe all Health & Safety requirements

São Paulo Area, Brazil

Working as an Accounts Maintenance and Collection Supervisor I developed my abilities to understand how to prioritize urgencies in order to meet deadlines and achieve project goals without causing impacts in other teams. Being able to focus, plan my activities and manage time were important skills to be successful in this role and made my career progression possible.SALESale was an important detail of my routine. COLLECTIONContacting customers who defaulted on payment and negotiating settlement of the debt.Dealing with clients inquiries over the phone, email and in person Call center supervisor Responsible for issuing invoices and paymentsEntering clients data into databasesBUSINESS TO BUSINESSResponsible for all the communication, demand B2B. Responsible for closing finance in the end of the month.Preparing financial reports for managers, directors NEW CLIENTS Preparing customer quotations using the order management system;Generating acquisition renewal quotations referencing legacy/previous years’ pricing;Applying uplifts as per pricing delegation;

High School Diploma, Yoga Teacher Training/Yoga Therapy

Activities and Societies: Yoga, Mindfulness and Holistic Therapies.

Certificate, International Business/Trade/Commerce, Business English

Bachelor'S Degree, Interior'S Design, Design And Style, Stock, Starting To Sketch, Halls And Stairs, Colour, Pattern,

Activities and Societies: Fashion Producer.Cabide.ie

Bachelor'S Degree, Business Administration And Management, General, Geopolitics, Brazilian Economy, Global Economy, International Economy, Sociology