Daniela Da Costa Email & Phone Number

Nottingham, England, United Kingdom

· Make 50-70 daily outbound sales calls to Sky’s customer base across different campaigns to pitch and sell the service.· Use expert knowledge and communication skills to share the service benefits and tailor them to customers needs.

Leicester, England, United Kingdom

· Utilized Microsoft Office to streamline administrative tasks improving office efficiency and workflow.· Processed between 20-50 orders daily using Sage Business Cloud, ensuring timely and accurate order fulfillment.· Processed 50+ nurse and self-referrals monthly using CRM software, optimizing patient intake.· Handled 10-20 customer queries daily via telephone· Coordinated with internal departments, ensuring seamless procedures and up-to-date information.· Sent over 700… Show more · Utilized Microsoft Office to streamline administrative tasks improving office efficiency and workflow.· Processed between 20-50 orders daily using Sage Business Cloud, ensuring timely and accurate order fulfillment.· Processed 50+ nurse and self-referrals monthly using CRM software, optimizing patient intake.· Handled 10-20 customer queries daily via telephone· Coordinated with internal departments, ensuring seamless procedures and up-to-date information.· Sent over 700 patient letters monthly using existing data, significantly enhancing patient engagement and communication.· Managed support specialist calendars ensuring effective time management and scheduling. Show less

Leicester, England, United Kingdom

· Successfully worked with over 15 estate agents to identify and secure 30-50% of prospective clients· Made over 70 outbound calls a day to prospective clients in need of conveyancing from a mix of warm and cold leads.· Delivered accurate quotations and resolved on average 10-15 inbound queries a day.· Engaged with clients through phone and email, resulting in 40-60% conversion rate.· Utilised Microsoft Office to maintain and organise data spreadsheets, filing systems and diary… Show more · Successfully worked with over 15 estate agents to identify and secure 30-50% of prospective clients· Made over 70 outbound calls a day to prospective clients in need of conveyancing from a mix of warm and cold leads.· Delivered accurate quotations and resolved on average 10-15 inbound queries a day.· Engaged with clients through phone and email, resulting in 40-60% conversion rate.· Utilised Microsoft Office to maintain and organise data spreadsheets, filing systems and diary of key activities.· Liaised with internal departments (i.e. quotation team, account management, conveyancers) to ensure that procedures are seamless and information is up to date. Show less

Leicester, England, United Kingdom

· Provided 1:1 and group support to children with special education needs (SEN).· Updated records of learning development and needs for individual SEN pupils.· Organised, delivered and managed maths and English home learning support during the pandemic through 1:1 online video conference.· Managed a literacy program for a group of pupils, involving 1:1 reading and writing sessions, marking books as well as tracking and reporting on their progress.· Coordinating with teachers and… Show more · Provided 1:1 and group support to children with special education needs (SEN).· Updated records of learning development and needs for individual SEN pupils.· Organised, delivered and managed maths and English home learning support during the pandemic through 1:1 online video conference.· Managed a literacy program for a group of pupils, involving 1:1 reading and writing sessions, marking books as well as tracking and reporting on their progress.· Coordinating with teachers and the school office to arrange lunchtime supervision of the class. Show less

· Accurately managed and updated financial records in the university’s financial system and external databases, collaborating extensively with the main office and cross-departmental teams.· Coded and allocated all incoming funds to the correct university departments, ensuring precise financial tracking.· Reviewed and approved bursaries and scholarships, guaranteeing timely disbursement of funds to students.· Negotiated payment plans with students and families, aligning with… Show more · Accurately managed and updated financial records in the university’s financial system and external databases, collaborating extensively with the main office and cross-departmental teams.· Coded and allocated all incoming funds to the correct university departments, ensuring precise financial tracking.· Reviewed and approved bursaries and scholarships, guaranteeing timely disbursement of funds to students.· Negotiated payment plans with students and families, aligning with university policies and maintaining positive financial relationships.· Generated and analysed debt and fee collection reports, identifying overdue payments and outstanding financial information.· Initiated debt recovery and fee correction procedures, including referring longstanding debts to external collection agencies. Show less

Leicester, United Kingdom

- Working behind the bar making and serving drinks- Working on the tills at the bars- VIP waiting- Serving food and drink- Silver plate service- Responding to customers’ needs- Delivering excellent customer care

Leicester City, England, United Kingdom

· Communicated with customers via email to resolve complaints and enquiries.· Coordinated with several internal departments (e.g. admin, team management) to escalate issues and update on customer queries.· Managed customer queries from start to resolution, including logging all necessary information and distributing to the appropriate team members.· Updated spreadsheets and internal systems with inputs and information from the administration team and other departments.· Trained… Show more · Communicated with customers via email to resolve complaints and enquiries.· Coordinated with several internal departments (e.g. admin, team management) to escalate issues and update on customer queries.· Managed customer queries from start to resolution, including logging all necessary information and distributing to the appropriate team members.· Updated spreadsheets and internal systems with inputs and information from the administration team and other departments.· Trained new members of staff on the procedures and approaches for handling customer queries. Show less