Account Management and Acquisition:Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)Contracting of new properties to work on the Expedia Platform. Travel 50% of time to markets of acquisitions throughout Africa (Tanzania including Zanzibar, Kenya, Uganda, Mozambique, Angola) Build Expedia Group’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry Coaching of colleagues (peers, Associate Market Managers, Market Associates) on processes and methodologies Supporting the team in achieving their targets and encouraging and motivating teammates to participate and contribute to new incentives. Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to demonstrate merchandising opportunities and offerings. Evaluate market trends and competitor activity and provide analysis and recommendations to management.

• Be a primary contact point for 199 Vacation Rental PM partners in NORAM region.• Deliver high-quality and high-quantity of calls at scale to achieve and exceed targets.• Establish performance goals in conjunction with partners, develop action plan, secure commitment, drive achievement to goals.• Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices).• Drive content, rate and availability accuracy and competitiveness on the Expedia sites to maximize booking conversion.

Responsible for building revenue growth and developing and sustaining strong hotel partner relationships within their assigned markets. This includes negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia’s revenue goals and strategic goals. The core focus for this position is to drive revenue and room night performance for a defined area through handling a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in high revenue results and inventory supply.

Primary responsibility is to ensure that Expedia’s hotel product in their assigned market is competitive, attractive and relevant for Expedia’s fast-growing global customer base. In doing so, Market Associates continuously work with Expedia hotel partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

Focus on maintaining property descriptions and resolving requests for content updates submitted by hotels and internal teams. Supporting the onboarding process of new hotel partners brand websites. By placing myself in the shoes of the partner, I helped them attract travelersI was versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.Dedicated and compassionate when dealing partners and travelers, I worked closely with other departments to ensure the best resolution, first time

Cleaning of guest cabins dailyTurn down services in the evening.Room service dutiesCleaning of crew toiletsAttending to various guest request such as: - laundry - Shoe polishing - Delivering of certain guest gifts etc