Operations Manager
Current• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.• Assessed incoming claims for validity against policy's conditions and communicated reasons for partial or no payments to clients, enabling fair settlement of valid claims.• Communicated with broking department to decide outcomes of claims and appropriate compensation, providing claim information and reports for reference.• Received correspondence from claimants, verified insurance coverage and arranged assistance to meet clients' needs, exceeding performance targets.• Built and maintained courteous and effective working relationships.• Created plans and communicated deadlines to complete projects on time.• Managed complaints with calm, clear communication and problem-solving.
