Responsibilities Handles projects of different levels of complexity based on the existing methods and processesSupports customers and stakeholders with their requestsManages and coordinates the relationship with the stakeholdersCreates a communication plan for the projectObtains the necessary approvals for projects and contracts and manages the financial aspects of the projectManages the risks of the projects as well as the quality of the deliverablesPlan… Show more Responsibilities Handles projects of different levels of complexity based on the existing methods and processesSupports customers and stakeholders with their requestsManages and coordinates the relationship with the stakeholdersCreates a communication plan for the projectObtains the necessary approvals for projects and contracts and manages the financial aspects of the projectManages the risks of the projects as well as the quality of the deliverablesPlan the tasks quarterly and participate in all sprint planning meetingsDeliver the projects in the agreed timeline, support the customer continuously Show less

Responsibilities- Handling and implementation of requests for Allianz Technology - Creation and checking of authorization forms based on the requirements from the customers- Setting up authorizations for the Allianz Technology system, including user IDs and setting up the data from the authorization forms in the specific system.- Ordering hardware and software- Forwarding of unlocking requests for new or existing users .

Remote diagnostics, troubleshooting, analysis and resolution of support issues.Mostly working with MDM profiles on android and iPhone devices. Communicating effectively with other management and customers to quickly address problems as they arise. Escalating issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

Managing customer service escalated inquiries via live chat or by phone, own the resolution process for all customer related issues. Continuing to learn the business and take ownership of my role and responsibilities.