Expert process mentor for new joiners and new mentors.Managing financial reports including inventory and prices analysis across different countries, mainly Spain and Italy marketplaces, reaching out to multiple stakeholders.Meeting the established deadlines within the company's KPIs.Covering the onboarding process for new hires. Training them on different topics, performing quality checks of tasks completed, reporting quality metrics.Offering support to vendors regarding allocated processes. Elaborating reports for Italian and Spanish vendors.Process improvement, automation to scale and developing new solutions using Python and SQL queries, launching jobs, translating results into tasks and allocating them to team members.Testing new automations.Coordinating special activities requested by the Catalog Manager.Organizing ad-hoc and weekly meetings with team members for discussing the outstanding issues.Continuous monitoring of the team by focusing on deliverables timelines and quality indicators.Providing statistics and overviews for different audit requirements.

Managing financial reports including inventory and prices analysis across different countries, mainly Spain and Italy marketplaces, reaching out to multiple stakeholders.Meeting the established deadlines within the company's KPIs.Covering the onboarding process for new hires. Training them on different topics, performing quality checks of tasks completed, reporting quality metrics.Offering support to vendors regarding allocated processes. Elaborating reports for Italian and Spanish vendors.Coordinating special activities requested by the Catalog Manager.

Managing the part of promoting and selling financial products in front office for both individuals and corporate clients. Focused on opening accounts, credit cards, insurances, deposits, SWIFT, commission, accruals, billing, letter of credit, guarantees.Interacting with clients on a daily basis, solving their banking issues.Providing excellent customer service: servicing customers needs, retaining existing customers, executing individual objects/targets, understanding and following all company policies and procedures.

Managing the part of promoting and selling financial products in front office. Focused on cash and non cash operations, credit cards, insurances, deposits.Providing excellent customer service: servicing customers needs, retaining existing customers, executing individual objects/targets, understanding and following all company policies and procedures

Managing the part of promoting and selling financial products in front office. Focused on personal loans, mortgage loans, credit cards, insurances, deposits.Providing excellent customer service: servicing customers needs, retaining existing customers, executing individual objects/targets, understanding and following all company policies and proceduresAsset management area: managing internal bonds and stock market shares considering the internal procedures.Internal and external transfers considering SWIFT standards, cashing necessary fees.Data analysis and reporting using Oracle tools