Co-project manager for our external projects: Armenian School Escape Room, Armenian Treasure Hunt, and Break-In.Logistics Manager for all external projects.Lead visual coordinator for Break-In, Armenian School Escape Room and Treasure Hunt projects; Co-Writer for IT Communication Comic Book- 14 episodesGraphic Designer for card gamesDesign Architect for boardgames and cardgamesEducation is the key to any problem. But what happens when it feels dull? At Edutainment we believe in fun, engagement and the power of play.Why we exist:We believe that education is all about acquiring the skills and thought processes needed to respond effectively to real-life challenges. In a world where education & training feel dull, Edutainment was created to make learning engaging and fun.How we work:We generate student engagement by rethinking the educational process and adding fun, engaging features. We use game-based learning & gamification principles, as well as serious games. We believe that the power of play can benefit anyone, especially those in search of a proper education.

In my position of Customer Service Representative I maintain the business relations with all assigned customers (IKA, DBP), providing support in all ordering process and for claims and refusal too.Process and change orders for customers in SAP and creating delivery for orders. Working in EDI Net platform, TECHNET platform and Expert Supplier for solving the errors with the orders.Maintaining master date for customers.Solving and processing the claims & refusals of goods(credit and debit notes) and also the price corectionsGenerate the invoices (also proforma) for goods.Maintain the contact with 3PL and carrier. For a short period of time I was Demand planner for all product categoris. I was responsible for all the import acquisitions coming from our own factories (Austria, Belgium, Slovakia, Germany, Poland).I was responsible for update the forecast and mantain the cost control.Processing and solving all the complaints for missing, damage or all other problems that happen with the goods.

As a Customer Solution Analyst I maintain the business relations with all assigned customers (IKA, DBP, Vending, Mastiff)- SPOCTester and early adapter for new changes and development in SAP on Order to Cash flow.Tracking and improving KPI's consistently, over the year, in order to develop the customer experience using BW reports.Place and solve tickets in Resolution Cockpit (SAP custom transaction used for communications via tickets). Act as a Center of Competences for every problem on the flow.In Resolution Cockpit we have different types of tickets( for orders, delivery, invoices, master data, pricing, claims and refusals, transport and late delivery issues).Working in EDI Net platform, TECHNET platform and Expert Supplier for solving the errors with the orders.Provide SAP support in all ordering process and for claims and refusal too.Generate the invoices (also proforma) for goods.Maintaining master date for customers.In the same time I worked as back up for order fulfillment activities.I used DMC (Demand Management Cockpit) for allocate stocks.Also for order fulfillment I used other SAP transaction as Product allocation, Prevent back orders, Unprod and Create delivery).

As a Customer Base Coordinator I implemented KPI improvement projects with Traditional Trade Customers, using BW reports ( Case Fill Rate, invoices accuracy, Total Resolution Time).Tracking and improving KPI's consistently, over the year, in order to develop the customer experience.Process and change orders for customers in SAP.Creating delivery and invoices for orders.Working in EDI Net platform for solving the errors with the orders.Process orders received via Hybris platform.Maintain the contact with 3PL and the customers via e-mailSolve the claims & refusals of goods(also credit and debit notes)Maintaining master date in SAP for customers.

Process and change orders for customers in SAP.Creating delivery and invoices for orders.Working in EDI Net platform for solving the errors with the orders.Process orders received via B2B platform.Maintain the contact with 3PL and the customers via e-mailSolve the claims & refusals of goods(also credit and debit notes)Create orders and delivery for spare parts and vending machines in SAPMaintaining master date in SAP for customers.

Process and solve the claims & refusals of goods(also credit and debit notes).Register the claims or the refusals in SAP.Raise a ticket in an internal tool, tool used in the communication with 3PL.Create credit or debit notes in SAP.

Team member of the project - IGNITION - Student Public Speaking ContestGraphic Designer and visual lead for the project. Logistics responsible.

Manage and developing a team of 15 volunteersLead graphic designer for internal and external projectsMaintain the relationship with all media stakeholders

Team Member in 15 projects in 3 years.

Project management activities for OYM 7th Ed (Gantt, stakeholders, deadlines)