Daniela Ene Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucureşti, România

• Establish the project plan baseline: define project scope, secure the necessary resources, and plans and monitor all activities• Drive project execution: track project activities, monitor and handle changes, conflicts, and critical issues• Handle customer and partner engagements: manage customer relationship building confidence, ensure project progress by facilitating meetings and customer events• Handle project finance: ensure financial system monitoring• Develop the business: participate to contract preparation and to pre-sales meetings• Develop the CPM discipline: simplify processes, methods, and tools with creative ideas

Bucharest, Romania

• Effectively managing the Incident Management activities, securing the financial and operational performance of the team, according to WLA and Global requirements• Secure that the Incident Management team is performing in complete adherence to ITIL & EOE processes and definitions• Act as KPI & SLA Operational responsible• Act as process driver - Job Aid & Common WI responsible within own team• Maintain a repository with up to date technical documents, network diagrams, team structure, important OPI/procedures from other teams, etc.• Serve as Technical & Management interface and escalation point for team’s customers• Develop/analyze and report on status of agreed performance indicators to the Head of IM and to the MSDMs of the customers under care, and/or other interfaces from customers• Act as Interface – operational and governance meetings with customers, as a representative of own team• Manage the Human Resources in order to plan, estimate and carry out the required activities in time, quality targets and in accordance with the company standards, processes and ways of working• Ensure competency and capacity levels within the team to meet current and future business requirements• Responsible for resource planning, internal mobility and employee development, working in collaboration with HR department to obtain balanced results• Ensure hours are properly and timely booked in SAP, according to financial handshake • Responsible for financial awareness within own team• Responsible for business specifics awareness within own team• Responsible to ensure development succession plan

Bucharest, Romania

•Ensure that management escalation process is properly implemented and well functioning•Be the escalation point in management escalations and decide course of action / escalate to next level of senior management•Responsible to develop, review and improve working methods, processes and procedures used for daily operational purposes•Supervising operations to ensure that the required quality and safety standards are met•Manage the volume handled by the team i.e. dimension and distribute•Monitor turnaround times and assure that assignment commitments are met•Identification and management of risks in the team related tasks, with input provided by the team members•Ensure that relevant communication is done inside the team, and also towards other teams•Fulfillment of the Project goals with regard to time and quality•Status or progress reporting is done to the project manager or line manager according to made agreement•Interface for own customers and for potential customers

București, România

• Responsible for the complete process adherence and handling of problems according to SLAs/OLAs/WLAs• Accountable for the delivery of Root Cause Analysis and problem resolution within given target duration • Act as an escalation point to expedite problem resolution • Responsible for coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks • Ensure that necessary reports (RCA, reviewed Major Incident, etc.) are delivered • Ensure quality of Known Error record and the Knowledge Database • Coordinate with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfillment and involves Supplier Management when necessary • Ensure that Problem Management KPIs are reported and their targets met • Drive and facilitate identification of permanent solutions to eliminate the causes or workarounds to minimize the impact of incidents that cannot be prevented • Track and communicate status of problem resolution efforts. Report RCA conclusions and support reporting activities• Ensure SLA Fulfillment for all the problem management related activities• Proactive in identification of possible problems before incidents occur. In order to achieve this, alarms, tickets, incidents trend analysis can be performed.• Work closely and support Incident Management process activities

Bucharest, Romania

•Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration•Act as a center focal point for all departments during incidents and coordinate between them to get the fast results•Ensure an Action plan / Back Up Plan is created and focused on the restoration within SLA•Ensure timely communication / information flow towards internal & external stakeholders•Ensure that all required resources (resources, accounts, equipment) are available and up to date.•Setting up of Technical Bridge to facilitate communication during incidents.•Manage and coordinate the escalated requests from customer.•Deliver accurate post incident reports •Contribute to and maintain the existing repositories with up to date technical documents, network diagrams, team structures, important procedures that show process adherence• Act as an escalation point to expedite problem resolution• Responsible for coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks• Coordinate with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfillment and involves Supplier Management when necessary• Ensure that Problem Management KPIs are reported and their targets met•Track and communicate status of problem resolution efforts. Report RCA conclusions and support reporting activities

Bucharest, Romania

•Assign tasks to team members•Identify problems, risks and communicate them to management•Ensure that appropriate team spirit is developed•Evaluate team and individual performances•Follow up weekly goals in the team, to ensure that the agreed plan is kept•Secure that current process is followed•Fulfillment of the Project goals with regard to time and quality•Handle various reports and reviews and also customer escalations•Deliver new hire training•Ensure that relevant communication is done inside the team, and also towards other teams

Bucharest, Romania

Bachelor'S Degree, Foreign Languages, Literatures, And Linguistics

Faculty Of Journalism And Mass Communication

Education record