Daniela Estrada Email & Phone Number

Querétaro, Querétaro, Mexico

- Conducted initial client intake for workers' compensation and personal injury claims, gathering critical information on injuries, medical treatment, and accident details.- Screened potential cases to assess eligibility and validity based on legal guidelines, ensuring smooth case progression.- Entered and managed client data in the case management system, maintaining accurate records and ensuring compliance with legal and confidentiality standards.- Communicated empathetically with… Show more - Conducted initial client intake for workers' compensation and personal injury claims, gathering critical information on injuries, medical treatment, and accident details.- Screened potential cases to assess eligibility and validity based on legal guidelines, ensuring smooth case progression.- Entered and managed client data in the case management system, maintaining accurate records and ensuring compliance with legal and confidentiality standards.- Communicated empathetically with clients, providing clear explanations of the legal process and coordinating necessary documentation, such as medical records, W-2 forms, and employment details.- Collaborated with attorneys and legal staff to transition cases from intake to active management, ensuring timely follow-up and resolving outstanding issues.- Maintained organized records for each client while adhering to workers' compensation and personal injury laws. Show less

Ciudad Juárez, Chihuahua, Mexico

-Allocated resources and organized processes to drive workplace efficiency and productivity.-Scheduled staff shifts to cover peaks and lulls in demand.-Monitored team performance, identifying areas of improvement, and developed plans to address deficiencies.-Coached and led a team of varying levels of experience to meet service goals.-Created improvement plans to change overall work performance.-Identified and implemented motivational techniques to increase employee… Show more -Allocated resources and organized processes to drive workplace efficiency and productivity.-Scheduled staff shifts to cover peaks and lulls in demand.-Monitored team performance, identifying areas of improvement, and developed plans to address deficiencies.-Coached and led a team of varying levels of experience to meet service goals.-Created improvement plans to change overall work performance.-Identified and implemented motivational techniques to increase employee engagement.-Developed and implemented team training and development programs.-Worked closely with customers to solve inquiries related to customer service.-Utilized data analysis and reporting to track team performance and make recommendations.-Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.-Oversaw personnel to maintain adequate staffing and minimize overtime. Show less

Ciudad Juárez, Chihuahua, Mexico

-Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.-Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.-Assisted with training and mentoring new team members.-Handled customer complaints and inquiries in a courteous and efficient manner.-Remained open to feedback from supervisor and peers to build and improve skills set.-Addressed customers courteously… Show more -Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.-Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.-Assisted with training and mentoring new team members.-Handled customer complaints and inquiries in a courteous and efficient manner.-Remained open to feedback from supervisor and peers to build and improve skills set.-Addressed customers courteously using suitable methods and problem solving skills.-Provided account information to customers and explained bill service policies and customer rights. Show less

Ciudad Juárez, Chihuahua, Mexico

-Handled customer complaints and escalated issues according to procedures.-Troubleshoot issues on device-specific problems, network performance, and internet connectivity.-Identified and solved technical issues with variety of diagnostic tools.-Analyzed customer data to identify trends.-Provided customers with overview of installation activity, site-specific information, and access to technical contacts.-Supported customers and colleagues with catered technical… Show more -Handled customer complaints and escalated issues according to procedures.-Troubleshoot issues on device-specific problems, network performance, and internet connectivity.-Identified and solved technical issues with variety of diagnostic tools.-Analyzed customer data to identify trends.-Provided customers with overview of installation activity, site-specific information, and access to technical contacts.-Supported customers and colleagues with catered technical advice.-Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities. Show less

Mérida, Yucatán, Mexico

-Act as an intermediary between buyers and sellers to facilitateproperty transactions.-Negotiate purchase and sale agreements on behalf of clients,ensuring favorable terms and conditions.-Oversee the preparation and execution of legal documents,contracts, and agreements related to property transactions.-Provide guidance and support to clients throughout the entiretransaction process, including financing, inspections, and closing.

Ciudad Juárez, Chihuahua, Mexico

-Screened incoming telephone calls, routing to appropriate personnel.-Maintained files and filing, keeping sensitive information confidential.-Compiled and entered data into various databases to ensure accuracy and completeness.-Maintained office inventory by assisting with supply orders.-Greeted and screened visitors to direct to correct employee or office.-Maintained calendars and schedules to set appointments for management team.-Served as primary point of contact for… Show more -Screened incoming telephone calls, routing to appropriate personnel.-Maintained files and filing, keeping sensitive information confidential.-Compiled and entered data into various databases to ensure accuracy and completeness.-Maintained office inventory by assisting with supply orders.-Greeted and screened visitors to direct to correct employee or office.-Maintained calendars and schedules to set appointments for management team.-Served as primary point of contact for facilitating operational and administrative inquiries.-Used Microsoft Office Suite to create and revise documents and presentations.-Operated electronic mail systems and coordinated flow of information, internally, and with other organizations.-Prepared conference and event materials, such as flyers, and invitations.-Answered telephones to give information to callers, take messages, or transfer calls.-Developed and maintained internal and external company Web sites. Show less

Ciudad Juárez, Chihuahua, Mexico

-Provided efficient and courteous service to customers.-Operated cash register and accurately processed payments, returns, and exchanges.-Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.-Delivered exceptional customer service at all points of contact.-Built and maintained positive working relationships with co-workers.-Maintained inventory and store visual presentation to meet customer needs.-Trained new baristas on… Show more -Provided efficient and courteous service to customers.-Operated cash register and accurately processed payments, returns, and exchanges.-Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.-Delivered exceptional customer service at all points of contact.-Built and maintained positive working relationships with co-workers.-Maintained inventory and store visual presentation to meet customer needs.-Trained new baristas on proper coffee preparation techniques. Show less