Daniela Floro Email & Phone Number

Italy

Sorrento, Campania, Italy

Structuring the company. Creating departments and designing and implementation of organizational chart. Evaluation of risorses and appointments of new roles. Creating job descritpions and employees contracts. Creating internal SOP. Budgeting and Accounting. Co-definition of KPI. Supervision of revenues to meet KPI. Supporting revenue strategies..

Alborea Ecologic Resort 5*: Overseeing daily operation of the property. Managing resort services and reporting to the director. Providing the vision, leadership and strategy to deliver exceptional customer service. Supervising and supporting HODs in resolution of tasks and issues. Ensuring implementation of company SOP. Overseeing HR matter, interviewing.

Sardinia, Italy

Management of the outlets operation. Implementation of SOP, creation of new SOP to ensure speed of service and operational efficiencies, Recruiting, training news staff. Rostering and cost control based on occupancy. Staff grooming, hygiene, staff moral and staff performances reviews. Collaboration with Executive chef for menus. Beverage menus..

Capo Vaticano

Cooperation with General Manager in managing daily operation. Scheduling daily and weekly meeting. Administration duties, including staff management. Guests’ relation management, guests satisfaction, complains resolution. Overseeing check in & check-out procedures, including reservations and financial transactions, monitoring daily bookings and ensuring.

Lizard Island, Great Barrier Reef

Management of resort outlets, ensuring constant quality of food & beverage service. Creating, implementing Sop, checklist, and staff onboarding programs. Maintaining safe work environment and Improvement of OH&S policies. Purchasing, managing stock. Inventories. Cost control trough effective labor cost, efficient rostering, manning guide, efficient.

Brisbane, Australia

New opening in June. Structuring of F&B and Front office departments. Creating internal SOPs and check list. Recruiting, onboarding and training of new staff. Implementing of uniforms. Staff retention and staff moral. Revenues and cost control. Improving financial reports with financial controller. Creating of food and beverage menus. Food & beverage cost..

Cleveland, East Brisbane, Australia

Business development in terms of council approval, obtaining of licensing, designing, planning and supervising of trade work. sSetting up ABN and creating of website. Purchasing of equipment: Seeking of suppliers. Recruiting and appointing staff. Building aweneress through use of social media. Creating of workplace culture. Maintaining high standards of.

Tweed Heads, Australia

• Creating of new role. Data entry and coordinating of birth register activities.Reviewing and correcting data entry within the online program by using patient hard copy’s record. Producing reports on quality parameters.
• Creating of new role. Data entry and coordinating of birth register activities.Reviewing and correcting data entry within the online program by using patient hard copy’s record. Producing reports on quality parameters.

Tweed Heads, Australia

General frontline office and administration duties, such as assisting with all enquiries, scheduling clinics, managing appointment, liaising with other hospital’s departments, working on a variety of shifts including night shifts and weekends. Providing excellent customer service by dealing with patients and relatives, showing empathy and understanding and.

Diploma Of Education, Wines

Master'S Degree, International Business

Bachelor Of Business, Business Administration And Management, General