Daniela Floro Email & Phone Number

Italy

Sorrento, Campania, Italy

Structuring the company. Creating departments and designing and implementation of organizational chart. Evaluation of risorses and appointments of new roles. Creating job descritpions and employees contracts. Creating internal SOP. Budgeting and Accounting. Co-definition of KPI. Supervision of revenues to meet KPI. Supporting revenue strategies. Categorizing costs and cost controls .Handling of invoices. Creating inventories. Montly inventories. Food & beverage cost. Supervising and… Show more Structuring the company. Creating departments and designing and implementation of organizational chart. Evaluation of risorses and appointments of new roles. Creating job descritpions and employees contracts. Creating internal SOP. Budgeting and Accounting. Co-definition of KPI. Supervision of revenues to meet KPI. Supporting revenue strategies. Categorizing costs and cost controls .Handling of invoices. Creating inventories. Montly inventories. Food & beverage cost. Supervising and implementating SOPs. Recruiting and creating advs. Staff perfomances reviews. Problems solvings and creating new related SOP. Organizing and implementing migration of PMS. Implementing new CRM and communication flow. Show less

Alborea Ecologic Resort 5*: Overseeing daily operation of the property. Managing resort services and reporting to the director. Providing the vision, leadership and strategy to deliver exceptional customer service. Supervising and supporting HODs in resolution of tasks and issues. Ensuring implementation of company SOP. Overseeing HR matter, interviewing, hiring, training, assigning work coaching-counselling and performance management. Evaluating staff and HOD performances and assigning… Show more Alborea Ecologic Resort 5*: Overseeing daily operation of the property. Managing resort services and reporting to the director. Providing the vision, leadership and strategy to deliver exceptional customer service. Supervising and supporting HODs in resolution of tasks and issues. Ensuring implementation of company SOP. Overseeing HR matter, interviewing, hiring, training, assigning work coaching-counselling and performance management. Evaluating staff and HOD performances and assigning financial awards. Staff morale, engagement and retention. Guests’ satisfaction and complains resolution. Quality control by inspecting rooms, public areas, and surrounding grounds. Closing activities, supervising inventories and redacting improvements reports for next season Is Serena Badesi Charm Resort 5*: Pre-opening arrangements of the resorts to meet constructions deadlines. Managing delivering and placing of materials. Dealing and organizing legal contracts with the shop’s rental holders. Liaising with the Head Quarter Product Director and presenting critical issues. Supervising and supporting department heads for rostering and training. Scheduling department daily and weekly meeting, supervising resolution of HOD tasks. Managing daily operation. Quality control. Overseeing HR matter, recruiting, hiring and training. Performance reviews, staff evaluation and assignment of financial rewards. Guests’ satisfaction and complains resolution. Closing activities, supervising inventories and redacting improvements reports for next season Show less

Sardinia, Italy

Management of the outlets operation. Implementation of SOP, creation of new SOP to ensure speed of service and operational efficiencies, Recruiting, training news staff. Rostering and cost control based on occupancy. Staff grooming, hygiene, staff moral and staff performances reviews. Collaboration with Executive chef for menus. Beverage menus. Collaborating with the marketing team regarding graphics, menus and sales strategies. Implementation and respect of the HACCP procedures. Creation of… Show more Management of the outlets operation. Implementation of SOP, creation of new SOP to ensure speed of service and operational efficiencies, Recruiting, training news staff. Rostering and cost control based on occupancy. Staff grooming, hygiene, staff moral and staff performances reviews. Collaboration with Executive chef for menus. Beverage menus. Collaborating with the marketing team regarding graphics, menus and sales strategies. Implementation and respect of the HACCP procedures. Creation of cleaning and hygiene procedures. Maintaining a safe work environment. Estimation and management of purchasing stock. Inventories. Gathering and analyzing of guest feedback crucial to final guest satisfaction. Show less

Capo Vaticano

Cooperation with General Manager in managing daily operation. Scheduling daily and weekly meeting. Administration duties, including staff management. Guests’ relation management, guests satisfaction, complains resolution. Overseeing check in & check-out procedures, including reservations and financial transactions, monitoring daily bookings and ensuring assigned rooms are prepared prior to arrivals. Gathering and analyzing guest feedback, providing feedback summary and recommendations… Show more Cooperation with General Manager in managing daily operation. Scheduling daily and weekly meeting. Administration duties, including staff management. Guests’ relation management, guests satisfaction, complains resolution. Overseeing check in & check-out procedures, including reservations and financial transactions, monitoring daily bookings and ensuring assigned rooms are prepared prior to arrivals. Gathering and analyzing guest feedback, providing feedback summary and recommendations. Responsible for the online reviews through the Accor Hotels platform. Engaging with VIP’s guests, leading repeat guest recognition process through a customization process. Ensuring alignment with Accor brand standards related to services, amenities and facilities. Responsible of monthly brand quality assessment for all departments, reporting and supporting HODs in improving alignment of quality standards. Implementation and training of the food & beverage operating system within the outlets. Show less

Lizard Island, Great Barrier Reef

Management of resort outlets, ensuring constant quality of food & beverage service. Creating, implementing Sop, checklist, and staff onboarding programs. Maintaining safe work environment and Improvement of OH&S policies. Purchasing, managing stock. Inventories. Cost control trough effective labor cost, efficient rostering, manning guide, efficient purchasing, budget planning, Financial, COGS, wastage reporting. Recruiting, training, and regular staff performance review. Creating of new work… Show more Management of resort outlets, ensuring constant quality of food & beverage service. Creating, implementing Sop, checklist, and staff onboarding programs. Maintaining safe work environment and Improvement of OH&S policies. Purchasing, managing stock. Inventories. Cost control trough effective labor cost, efficient rostering, manning guide, efficient purchasing, budget planning, Financial, COGS, wastage reporting. Recruiting, training, and regular staff performance review. Creating of new work culture and uplifting the department in terms of luxury customer service. Customized guest experience and resolution of complains Show less

Brisbane, Australia

New opening in June. Structuring of F&B and Front office departments. Creating internal SOPs and check list. Recruiting, onboarding and training of new staff. Implementing of uniforms. Staff retention and staff moral. Revenues and cost control. Improving financial reports with financial controller. Creating of food and beverage menus. Food & beverage cost. Creating of Front Office SOP, check list and trouble shoots. Overseeing check-in and check-out procedures, including reservations and… Show more New opening in June. Structuring of F&B and Front office departments. Creating internal SOPs and check list. Recruiting, onboarding and training of new staff. Implementing of uniforms. Staff retention and staff moral. Revenues and cost control. Improving financial reports with financial controller. Creating of food and beverage menus. Food & beverage cost. Creating of Front Office SOP, check list and trouble shoots. Overseeing check-in and check-out procedures, including reservations and financial transactions. Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. Managing rates to maximize revenues. Driving sales though packages, promotions, new menus, catering events, ecc. Implementing cross skilling training to maximize labour cost. Overseeing rostering to ensure labour coverage. Collaborating with PMS officers in order to export necessary reports. Ensuring daily financial report were accurate. Guests experiences and complains management. Show less

Cleveland, East Brisbane, Australia

Business development in terms of council approval, obtaining of licensing, designing, planning and supervising of trade work. sSetting up ABN and creating of website. Purchasing of equipment: Seeking of suppliers. Recruiting and appointing staff. Building aweneress through use of social media. Creating of workplace culture. Maintaining high standards of food, service and health and safety.Stock and inventories. Designing food and beverage menus. Recruiting, hiring, training and motivating… Show more Business development in terms of council approval, obtaining of licensing, designing, planning and supervising of trade work. sSetting up ABN and creating of website. Purchasing of equipment: Seeking of suppliers. Recruiting and appointing staff. Building aweneress through use of social media. Creating of workplace culture. Maintaining high standards of food, service and health and safety.Stock and inventories. Designing food and beverage menus. Recruiting, hiring, training and motivating new staff. Rostering. Bookkeeping and liaising with accountants.Organising marketing activities, through the use of social media or discount programs. Show less

Tweed Heads, Australia

• Creating of new role. Data entry and coordinating of birth register activities.Reviewing and correcting data entry within the online program by using patient hard copy’s record. Producing reports on quality parameters and monthly and yearly statistics. Rostering of staff mandatory training and setting staff IT and workplace logs in.Ordering medical equipment and stock by liaising with general management and financial department for approval of highly expensive orders. Assisting the manger in… Show more • Creating of new role. Data entry and coordinating of birth register activities.Reviewing and correcting data entry within the online program by using patient hard copy’s record. Producing reports on quality parameters and monthly and yearly statistics. Rostering of staff mandatory training and setting staff IT and workplace logs in.Ordering medical equipment and stock by liaising with general management and financial department for approval of highly expensive orders. Assisting the manger in recording and resolving clinical management incident or obtaining information and records about patients. Show less

Tweed Heads, Australia

General frontline office and administration duties, such as assisting with all enquiries, scheduling clinics, managing appointment, liaising with other hospital’s departments, working on a variety of shifts including night shifts and weekends. Providing excellent customer service by dealing with patients and relatives, showing empathy and understanding and maintaining a high level of confidentiality. Undertaking constantly trainings and learning different operating systems in order to work on a… Show more General frontline office and administration duties, such as assisting with all enquiries, scheduling clinics, managing appointment, liaising with other hospital’s departments, working on a variety of shifts including night shifts and weekends. Providing excellent customer service by dealing with patients and relatives, showing empathy and understanding and maintaining a high level of confidentiality. Undertaking constantly trainings and learning different operating systems in order to work on a variety of departmentsRostering Medical staff, liaising with Locum agencies and organising their accommodation and travels. Show less

Diploma Of Education, Wines

Master'S Degree, International Business

Bachelor Of Business, Business Administration And Management, General