-Manage all aspects of 60 assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.- Formulate and manage effective service strategy and schedule tailored to each client.- Negotiate and enter into agreements with clients for additional services -determine pricing staffing and logistics.- Manage all Contractor relationships including- interview and hire, negotiate pricing and contract terms, manage agreements, develop specifications, client compliance, verify Contractor compliance, and remove/ replace Contractors as necessary.- Ensure a standard of excellence in quality and client satisfaction, through detailed quality inspections of client sites and consistent follow through with all promises to clients.-Supervise and direct Night Managers; ensure client's strategy is executed and services are performed per the scope of work.-Promote the sale of and monitor supplies for clients.- Effectively communicate all client issues to Contractor, Director of Operations and Owner of Company.- Update and keep current all Building Information Sheets, FSM Summary Sheets and Contracts in CRM Program.-Ensure MSDS sheets for each client are complete, accurate, labeled and placed in Janitor closet of facility.- Development and Implement plan with Night Managers and Director of Operations to resolve client complaints or deficiencies in service. - Approve pay sheets of Night Managers and Service Representative.- Assist Accounting with collection issues with clients that are past due.

- Target of booking 6 sales visits monthly for Sales Managers. Customer Invoice Management for Accounts Receivable- Respond and follow-up up with customer inquiries regarding sales invoices- Review weekly aging reports of open invoices to ensure prompt payment for company- Contact customers via email or phone to get updates on past due payments- Preparing checks for deposit and all banking related items and filing everything in a cash receipts log- Manage the distribution of direct deposit information for customer and keep a log of processed payments- Managing employees auto insurance certificates as well as Independent contractors, workers compensation and general liability insurance- Handling office deliveries and Inventory of all office supplies - Customer service through receiving incoming phone calls for sales, account managers or providing prompt assistance for complaints or inquiries- Independent Contractor recruiting and research for purpose of getting more teams hired for company portfolio to better service our customers- Interviewing and onboarding of Independent contractors when they are hired- Management of contracts for independent contractors as well as obtaining insurance certificates and tax information.- Responsible for all miscellaneous office duties

Organizing and managing all household activities. Multi-tasking children and all family activities. Budgeting the household expenses. Ensuring everything is completed in a timely fashion and all project deadlines are met for the family household.

ExperienceTerex – Chassis Supervisor August 2014 – June 2017Responsible for setting up training processes for chassis lineEstablish priorities and sequences for manufacturing productsImplement and ensure product is completed on scheduleMonitor quality, responsiveness and efficiency in assigned areaPromote safety complianceCoach daily team member improvements and develop team member skillsEnsure Andon is utilized and immediate response action is taken

General Motors – Supplier Action Center Supervisor  -Direct group of hourly employees in salvage control operations -Responsible for establishing tests and procedures for assuring product reliability -Meet production cost schedule and maintain quality requirements -Manage as first responder to the line for any parts issues -Set up containment with suppliers -Liaison between manufacturing, engineering and purchasing -Manage scrap reports -Maintain corporate and unit management control systems -Analyze product design to assure quality and reliability

 - Grow the automotive containment business. Create and present original sales material to new and existing Customers. Negotiate commercial contracts for new work and changes in existing work. Manage budget. - Manpower coordinator and Supervisor - Inspection and Rework Team - Deployed to Android, Bowling Green Corvette Launch Team to help facilitate taking on new ESEP, sort and rework business for General Motors Bowling Green Assembly - Implement Quality processes and procedures, workstation layout, commercial invoicing - Continuous improvement experience along with demonstrated project management skills. Experience in supply chain, materials management

 - Supervise 25 Union team members in Assembly, Shipping and Receiving for Dodge Dart front end module. - Set targets and track results for Cost, Quality, and Delivery. Problem solving quality and downtime issues. - Coach team leads, validate operator training. - Accident analysis, ergonomics and safety risk training

 - Dodge Dart Body Shop Launch Team – Workstation layout and standardized work instruction development  - Manage production and maintenance teams in high volume, unionized body shop - Problem solving including process and tooling revisions - saved $200,000 annually by implementing improved line air filters - Autonomous Maintenance implementation - Familiar with World Class Manufacturing terminology and methods - Translate business related documents from Italian to English - Identify and establish scrap reduction initiatives  - Conduct safety audits and safety talks

 - Process vendor checks and payroll for up to 160 employees - Handle administrative duties such as daily mail, ordering office supplies, filing, data entry - Assist guests with customer satisfaction related questions - Interview and hire resort employees

 - Implement cost cutting measures which ultimately led to a 50% reduction in key food cost - Target banquet and wedding clientele by expanding social media marketing and creating visual sales materials  - Upgrade inventory system from paper records to PC based system - Conceive and advertise sales promotions and events - Create screening tests for potential bartenders and food servers

 - Manage team of 30 servers, accommodating up to 300 guests - Event planner