Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.Responded to customs, and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve 100% customer satisfaction.Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.Recognize and address the necessities of each client. Provide additional support as necessary.