• Effectively investigating buyer complaints and responding to customers• Translating important Risk emails to our Spanish merchants about holds, reserves, rejections, closures and anything related to Shopify Payments.• My attention to detail is able to capture all patterns associated to fraudulent stores and proficiently investigate a store and know that it should be shut down. Every store that I have brought to Risk as fraudulent has been shut down.• Very familiar with Shopify Payments Terms of service. I have been able to identify high risk businesses and prohibited products just by viewing their stores on regular tickets.

• Empowering a diverse range of entrepreneurs in around the world in Spanish and English• Technical support and effectively troubleshooting online stores and websites. Issue diagnosis, Issue resolution and next issue avoidance• Business coaching to help businesses grow and thrive• Teach merchants about the platform and to use Support & Shopify resources effectively. Gives the merchant a sense of security about Support & the entire platform.• Personal human conversations with Merchants and tailoring my responses to the merchants needs and matching their tone

Position: Optometric Assistant• Proficiently trained to work with Acuitas Software• Pretesting: Preliminary testing which includes Optomap Retinal Imaging, FDT peripheral vision test, Intraocular pressure test, refraction and keratometry.• Dispensing: Assisting patients with choosing frames and educating them about our lenses and technology, and finding the perfect fit for their lifestyle, repairs, pick-ups, adjustments • Front Desk: Answering phone calls, checking patients in and out, billing codes, opening and closing duties, booking appointments, confirming appointments, insurance billings, recalls, assisting administration with accounts receivable• Assisting with OCT and Visual Fields testing• Follow up system with patients 2 weeks after picking up their products

Position: Optometric Assistant• Proficiently trained to work with Acuitas Software• Pretesting: Preliminary testing which includes Optomap Retinal Imaging, FDT peripheral vision test, Intraocular pressure test, refraction and keratometry.• Dispensing: Assisting patients with choosing frames and educating them about our lenses and technology, and finding the perfect fit for their lifestyle, repairs, pick-ups, adjustments • Front Desk: Answering phone calls, checking patients in and out, billing codes, opening and closing duties, booking appointments, confirming appointments, insurance billings, recalls, assisting administration with accounts receivable• Assisting with OCT and Visual Fields testing• Follow up system with patients 2 weeks after picking up their products

Position: Financial Customer Service Representative• Payday Loans & Cheque Cashing• Insurance sales• Collections of past due accounts• Maintained the customer database• Daily sales calls to current and past customers• Promoting sales of credit and loan services