Daniela Gain Email & Phone Number

Santiago, Santiago Metropolitan Region, CL

Remote

Remote

Nanaimo

• Effectively investigating buyer complaints and responding to customers
• Translating important Risk emails to our Spanish merchants about holds, reserves, rejections, closures and anything related to Shopify Payments.
• My attention to detail is able to capture all patterns associated to fraudulent stores and proficiently investigate a store and know that it should be shut down. Every store that I have brought to Risk as fraudulent.
• Very familiar with Shopify Payments Terms of service. I have been able to identify high risk businesses and prohibited products just by viewing their stores on regular tickets.

Nanaimo

• Empowering a diverse range of entrepreneurs in around the world in Spanish and English
• Technical support and effectively troubleshooting online stores and websites. Issue diagnosis, Issue resolution and next issue avoidance
• Business coaching to help businesses grow and thrive
• Teach merchants about the platform and to use Support & Shopify resources effectively. Gives the merchant a sense of security about Support & the entire platform.
• Personal human conversations with Merchants and tailoring my responses to the merchants needs and matching their tone

Burnaby, BC

• Position: Optometric Assistant
• Proficiently trained to work with Acuitas Software
• Pretesting: Preliminary testing which includes Optomap Retinal Imaging, FDT peripheral vision test, Intraocular pressure test, refraction and keratometry.
• Dispensing: Assisting patients with choosing frames and educating them about our lenses and technology, and finding the perfect fit for their lifestyle, repairs, pick-ups, adjustments
• Front Desk: Answering phone calls, checking patients in and out, billing codes, opening and closing duties, booking appointments, confirming appointments, insurance billings, recalls, assisting administration with.
• Assisting with OCT and Visual Fields testing

Nanaimo, BC

• Position: Optometric Assistant
• Proficiently trained to work with Acuitas Software
• Pretesting: Preliminary testing which includes Optomap Retinal Imaging, FDT peripheral vision test, Intraocular pressure test, refraction and keratometry.
• Dispensing: Assisting patients with choosing frames and educating them about our lenses and technology, and finding the perfect fit for their lifestyle, repairs, pick-ups, adjustments
• Front Desk: Answering phone calls, checking patients in and out, billing codes, opening and closing duties, booking appointments, confirming appointments, insurance billings, recalls, assisting administration with.
• Assisting with OCT and Visual Fields testing

Nanaimo, BC

• Position: Financial Customer Service Representative
• Payday Loans & Cheque Cashing
• Insurance sales
• Collections of past due accounts
• Maintained the customer database
• Daily sales calls to current and past customers

Professional Degree, Bilingual Translation And Interpretation (English-Spanish)

• Professional Degree in Translation and Interpretation (English – Spanish) • Bachelor’s Degree in Communication and Languages (English –.

Diploma, Advanced Spanish Program