Daniela Gaskill Email & Phone Number

An experienced claims handler for one of UK's leading motor insurers. Demonstrates great communication and listening skills, empathise and have a calming influence to customers in distressful or difficult situations. Enjoy being part of a team, building rapport with colleagues and customers. Embraces change and have accomplished personal development and supported others through coaching, sharing knowledge and expertise.

Listed skills include Flexibility, Teamwork, Relationship Building, Coaching, and 8 others.

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  Claims Handler

  Esure Group

  Aug 2017 - Present - Manchester, England, United Kingdom

  Managed customer claims from an end to end basis. Handled every aspect including; liability, fraud prevention, repairs, credit hire and third party capture. Provided onsite support to staff with training, coaching and expert advice.• Regularly coached and supported new members of staff and less experienced members across the department. Provided guidance, coaching and support to settle claims. Reviewed staff caseloads and provided training and feedback in order to improve employee standards and quality of work. • Owned cases from start to finish, dealing with the initial call providing excellent customer service, listening to the customer, providing empathy in a distressing situation. Explained the claims process, giving appropriate time scales for next stages.• Identified fraudulent motor claims, making decisions to carry out investigations, gaining evidence to repudiate claims, recently saving of £10,000. • Experienced in dealing with technical Claims including Motor Insurance Bureau cases, high value vehicles and fatalities, following correct procedures to ensure a speedy process. Operated as a technical referral point for members of staff inside and outside the team.• Determined liability at the first notification stage. Researched case law to find correct liability and quantum resolutions within disputed claims. Negotiated with third party insurers and solicitors. Investigated and resolved claims under the RTA (Road Traffic Act) & Article 75 agreements where applicable.• Had exposure to valuing total loss vehicles, agreeing settlements, providing market research for disputed valuations and supporting the customer if they want to retain salvage.

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  Flixton Girls High School

  10 Gcse'S Including Maths & English