Daniela Ghitis Email & Phone Number

Concord, Ontario, Canada

Mississauga

• Pioneered a project to create a powerful desktop java swing application to substitute and improve the previous Dispatch software. This application streamlined processes and took on new responsibilities that were previously executed manually• Created and administrated an SQL database to efficiently replace previously utilized MS Access Database• Employed Cayenne to manage the Database structure and efficiently incorporate it into the Java swing application• Troubleshooted and improved Macros previously created in a MS Excel Sheet utilized to track operations• Employed SAP for billing operations

London, Ontario

• Demonstrate initiative by acting in a leadership role to over 120 incoming students by establishing strong relationships and fostering a positive learning environment • Exercise critical thinking and problem solving skills to help struggling students in all years of undergraduate degrees improve their self-sufficiency• Provided editing, transcription and translation services to students and Spanish professors

London, Ontario

• Completed financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner• Analyzed strategies to help alleviate customer debt thereby providing a legendary customer experience• Actively participated in regular meetings and coaching sessions

Head Office, Vaughan, Ontario.

• Implemented a new data management system by utilizing SAP and Excel macros to track grievances, resulting in a simplified and streamlined procedure, reducing company’s overall costs• Analyzed proper employee records accountability by creating an indexed spreadsheet and developing an offline access to the database, increasing overall productivity and efficiency