Daniela Gimenez Email & Phone Number

United Kingdom

United Kingdom

At GigaSpaces, I focus on modernizing legacy systems like SAP, Oracle, and IBM Mainframes by integrating them with advanced data platforms. My work centers on enhancing data accessibility and streamlining processes for greater operational efficiency. Collaborating with teams, I design intuitive applications that provide unified access to data across siloed systems, simplifying the management of multiple databases. This transformation allows organizations to seamlessly connect their legacy infrastructure with modern data platforms, driving improved performance and innovation.

TechSee is leveraging cutting-edge technologies including artificial intelligence (AI), augmented reality (AR), and computer vision, to empower enterprises to deliver instantaneous remote support to both customers and on-site technicians. Our solutions facilitate interactive visual guidance, providing the means for customers and support teams to collaboratively troubleshoot and proficiently resolve technical challenges. TechSee's array of solutions is meticulously crafted to elevate the customer experience, curtail support expenditures, and streamline intricate technical issue resolution. My role includes:- Design and conceptualize holistic digital experiences that seamlessly integrate TechSee's visual customer assistance solutions across various touchpoints.- Work closely with customer support team teams to seamlessly integrate augmented reality (AR) and artificial intelligence (AI) features into the user experience.- Help strategic clients to monitor user feedback, analytics, and performance metrics to identify areas for improvement and refine the digital experience over time.- Develop training materials and sessions for customer support teams and field technicians to effectively use the TechSee platform for remote assistance.- Collaborate with cross functional teams to build a global strategy that will foster a close alignment between customer support, development, design, and marketing teams to ensure a holistic approach to digital experience enhancement.

D-ID helps brands animate and bring to life brand representatives, transforming their still photos into talkable figures by, leveraging advanced AI and text-to-speech technology. The technology is being used by major brands like Visa, SAP, Apple, Microsoft and companies in the world of retail, aviation, and telecom to enhance customer experience, marketing & sales departments alongside learning and development teams. Within my role I:- Help drive the product vision and strategy for the customer and consumer experience- Contribute to building and maintaining the Product Roadmap- Partner with internal stakeholders to identify new feature ideas and size the business opportunities- Work with Design and Engineering to bring those ideas to life- Manage the Product Backlog as part of an agile development squad- Analyze consumer interaction with product features through qualitative and quantitative measurement- Monitor competitive offerings and market trends

- Led cross-platform digital Customer Experience, with a focus on self-service & automation. - Supported product development and UX design for 12 Enterprise brands- Led the development of self-service APIs & integration with all customer channels- Designed & implemented an AI-powered self-service NLP bot for phone/Telecomproduct development, with a focus on VOC and self-service- Implemented self-service Order Modifications on web (desktop/mobile) and phone- Implemented enterprise Seller and Product Reviews, including emails, and maintained NPS score- Implemented enterprise Identity Management (registration, forget password, social sign-ins)- Implemented enterprise Web Chat platform for Customer Service Center

- A dual-role (online & direct marketing), focused on drive-to-web DM strategy and overcoming the barriers to engagement.- Developed online & offline creative, external media, site design, and user experience to drive customer acquisitions.- Led interactive strategy and all online creative, including UI/UX, site design and advertising- Managed the development of all offline creative, including direct marketing, print ads, card art, etc.- Developed partner integration strategies, including designing co-branded user interfaces, marketing and advertising promotions- Optimized online media & paid search channels, metadata and managed web analytics campaigns and digital initiatives- Developed POVs regarding consumer privacy, user experience, site content, etc., and determined the risk and implications for a large Fintech client.