Assistance and participation in the design, implementation and on-going management of customer service and support operations.

Product Manager in charge of communications, managing social networks like Facebook, Instagram, X and TikTok, also I implemented the customer-facing communications plan

Responsible for managing team members performanceProvide coaching to improve member specialist skillsRate customer satisfaction through focus groups, surveys and interviewsDocument bank loans processesPropose digital platforms to migrate from face to face interaction to virtual interaction Ensure that all projects are completed on time and within the budgetBe the point of contact as the primary project driver

Handling multi channel customer support (email, phone, chats and text) using a CRM platformEngaging and educating customers through webinars Develop rapport with customers to provide outstanding servicesActively listen to understand top financial needs to provide a solutionEnsure that customers are connected to the appropriate vendor to help them achieve their financial goalsMaintaining the highest level of customer service standards while consistently delighting our… Show more Handling multi channel customer support (email, phone, chats and text) using a CRM platformEngaging and educating customers through webinars Develop rapport with customers to provide outstanding servicesActively listen to understand top financial needs to provide a solutionEnsure that customers are connected to the appropriate vendor to help them achieve their financial goalsMaintaining the highest level of customer service standards while consistently delighting our customer and exceeding expectations Show less

Provide support to team members that handle the reintegration process of 160 people from Colombia’s guerilla into workforce through workshops and trainingsCoordinate team members activities Create behaviors rating model to take actions and make decisions based on people’s behaviorsMeasure behavior improvement through surveys and private interviews Monitor team members following the behavior rating modelConduct team meetings to have an effective communication Coach and… Show more Provide support to team members that handle the reintegration process of 160 people from Colombia’s guerilla into workforce through workshops and trainingsCoordinate team members activities Create behaviors rating model to take actions and make decisions based on people’s behaviorsMeasure behavior improvement through surveys and private interviews Monitor team members following the behavior rating modelConduct team meetings to have an effective communication Coach and develop to provide constructive feedback Create presentations and reports to demonstrate improvements Document all processes and guidelines Show less

Responsible for writing reports, minutes and articles research, as well as logistics of events carried out by the university. Support in the consolidation process of the "Center of research in communication for a sustainable society" and research assistant for the project "Food sovereignty and communication for sustainability" of the Faculty of Social communication.

Handle students' questions and concerns by providing solutions and recommendation in journalism careerLearn to identify students' needs or desires in order to recommend the appropriate career.Learn the software systems used by the university to be able to communicate effectively with incoming inquiries.Keep a record of incoming inquiries and questions and be able to provide a resolutionBe able to process orders, forms, applications, or students complaints.

Responsible for writing news, audiovisual production, interviewing, journalistic notes, program content and social media management.