From February 2022 to February 2023, I worked at iQor Iloilo as a Customer Service Representative for Bell Canada (Mobility), a telecommunications account. In this role, I was responsible for handling customer questions related to plan offers, additional features, promotions, and basic device troubleshooting. By utilizing my comprehensive understanding of the telecommunications industry, I effectively guided customers through various service options, helping them make informed decisions that best suited their needs. I consistently provided accurate and timely information, ensuring customer inquiries were resolved in a satisfactory manner.Prior to that, from August 2021 to February 2022, I worked as a Customer Service Representative for iQor Iloilo, this time supporting the Walmart US (Online and Store Orders) account. Within this role, I was responsible for assisting customers with complaints and inquiries, offering detailed information about products and services, processing orders, and facilitating returns. By actively listening to customer concerns, I demonstrated empathy and professionalism, finding effective solutions and resolving issues promptly. I consistently met or exceeded performance targets, ensuring a positive customer experience.