Daniela Grate Email & Phone Number

Charlotte, North Carolina Area

Counsel delinquent customers through telephone contact to pay according to the terms of their contract while using professionalism and tact Provide exceptional customer service on a daily basis using verbal and problem solving skills to ensure that our customers are serviced at the highest standardsResearch issues and obtain proper supporting documentation.

Charlotte, North Carolina Area

Update availability report, process applications for approvals (credit checks, rental history, employment verification, background check, etc.,)Receive all telephone calls and in person visits. Listen to resident requests, concerns, and comments.Assist in lease transactions by typing leases, gathering applicant history and credit approvalOperate computers.

Charlotte, North Carolina Area

Assist underwriters in requesting and obtaining additional documents needed to complete their reviews. Follow up on requests (every 2 business days) until docs are received or Sales Partners need to be involvedProcess loans from set up to submission, from conditions to closeReview loan application files to verify that application data is complete and meets.

Charlotte, North Carolina Area

Made determination as to whether the loan elements are acceptable to the appropriate investor guidelines.Reviewed documents to identify items relevant to an investigation or dispute consulting matter.Provided feedback to the mortgage staff as to any discrepancies found or missing items. Performed a comprehensive analysis of residential mortgage loans files.

Charlotte, North Carolina Area

Assist clients by dispatching Field Engineers for Preventative Maintenance appointments, emergency calls, technical support and by processing requests for changes as needed for Union Bank, RBC, Wells Fargo, Associated Bank, and AIGGenerated and dispatched service requests work orders for completion by vendors. Scheduled conference rooms and audio visual.

Charlotte, North Carolina Area

Processed loan applications from initial set-up through funding.Performed file set-up functions to include flood cert, data verification, 4506T, credit reports, HOI/Flood, HOA cert, payoffs, subordination agreements, appraisal, and title.Analyzed issues and used judgment to make decisions. Obtained any and all necessary documentation from customers to.

Fort Mill South Carolina

Provided single point of contact to borrowers whose loans are at high risk for delinquency or delinquent.Analyzed the customer financial solutions making recommendations on workout options to resolve delinquency.Demonstrated subject matter expert within investor guidelines and procedures including underwriting documents, government regulations and.