Daniela Guedea England Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Key Responsibilities: In my most recent role as Accounting and HR Specialist, I maintained accurate financial records, including accounts payable, accounts receivable, and general ledger entries. I reviewed and processed invoices, expense reports, and purchase orders. Ensure expenses are accurately recorded and approved. I took the lead in developing Standard Operating Procedures (SOPs), which not only optimized administrative performance but also played a vital role in supporting overall business operations. I assisted in budget development and monitoring. Track expenses against budgetary targets and report any variancesKey Accomplishments:• Achieved a remarkable 100% accuracy rate in resolving client billing issues, accounts payable and receivable, while efficiently managing financial data using Q4 software.• Played a pivotal role in budget development, resulting in a 4% reduction in expenditures and contributing to the financial health of the organization.• As a mentor to up to 6 interns, I helped boost employee retention by an impressive 11%, nurturing the next generation of professionals.• Oversight of weekly payroll and implementation of rigorous audits significantly improved financial transparency, ensuring compliance and reliability.• By streamlining client payment processes, I contributed to a remarkable 21% increase in cash flow, while also reducing bad debt.

Portland, Oregon Metropolitan Area

Key Responsibilities:During this tenure, I conducted precise audits for deliveries, ensuring daily sales orders to US customers were both accurate and timely. I took the initiative to develop SOPs for our administrative department, fostering better performance and collaboration. I efficiently managed a high volume of calls, promptly addressing order issues and customer inquiries. My renowned contributions:• Maintained meticulous financial records, ensuring complete monthly invoices in SAP, while providing crucial HR support for management.• Educated customers on purity standards and regulations while ensuring compliance was a key part of my responsibilities.

Portland, Oregon Metropolitan Area

Key Responsibilities:I took the lead in departmental tasks, overseeing critical functions such as invoicing, data research, and auditing delivery dispatches. As part of my role, I also spearheaded employee training, meticulously kept hourly reports, and optimized workspace organization for enhanced efficiency.Handling maintenance requests and promptly addressing HOA fees, I ensured clients' concerns were resolved effectively, upholding our commitment to outstanding customer service.My key successes during this role were:• Managed 12 communities using VMS software, effectively overseeing accounts and performing crucial administrative tasks, including providing HR support for management, ensuring streamlined operations and optimized property performance.• Ensured the accuracy of HOA terms by meticulously updating them in both company and community databases, minimizing discrepancies and enhancing data consistency.

Portland, Oregon Metropolitan Area

Key Responsibilities:I played a vital role in supporting our operations by meticulously entering data into our databases, ensuring accuracy and reliability. Additionally, I was responsible for generating reports and streamlining shipments using Bills of Lading (BOLs) to optimize our logistics processes. Managing invoices and maintaining precise customer accounts for billing purposes were also key aspects of my responsibilities, contributing to our financial efficiency and customer satisfaction.My major contributions include:•Boosted operational efficiency by 15% through logistics improvement, staff training, and workspace optimization, while also providing valuable HR support.•Achieved a 91% customer satisfaction rate while providing administrative support, streamlining order processing for enhanced efficiency.

Portland, Oregon Metropolitan Area

Throughout my tenure, I executed meticulous delivery audits, guaranteeing the accuracy and punctuality of daily sales orders to US customers. Concurrently, I played a pivotal role as part of a small HR relations team.I proactively spearheaded the creation of SOPs within our administrative department, cultivating improved performance and a culture of collaboration. In addition, I adeptly handled a substantial influx of calls, promptly resolving order-related issues and attending to customer inquiries, all while contributing to the efforts of our compact HR relations team.My renowned contributions:Maintained Key ResponsibilitiesDuring this tenure, I conducted precise audits for deliveries, ensuring daily sales orders to US customers were both accurate and timely. I took the initiative to provide exceptional customer service and sales experience in both Spanish and English.I efficiently managed a high volume of calls, promptly addressing order issues and customer inquiries. Additional contributions:Maintained meticulous financial records, ensuring complete monthly invoices, while providing crucial HR support for management.Educated customers on material standards and regulations while ensuring compliance was a key part of my responsibilities.Meticulous financial records, ensuring complete monthly invoices, while providing crucial HR support for management.

Portland, Oregon Metropolitan Area

Key Responsibilities:In my role as a supervisor, I made significant strides in boosting team morale by fostering effective communication and providing valuable training opportunities. I also had the responsibility of overseeing HR functions and raising work standards to enhance productivity and performance.Additionally, I meticulously managed finances, ensuring error-free handling of substantial transactions, which played a crucial role in maintaining financial accuracy and stability within the department.Furthermore, my collaboration with the manager was instrumental in achieving seamless departmental operations, consistently meeting and exceeding customer needs, and ensuring the smooth functioning of our team.My major contributions include:• Played a pivotal role in achieving consistent business growth by consistently meeting order schedules and time requirements, contributing to the company's success.• Achieved high customer satisfaction levels by maintaining excellent consumer communication, effectively handling accounts and orders.

Key Responsibilities as a Retail Sales Associate:In my role as a Retail Sales Associate, I played a vital role in ensuring an exceptional shopping experience for customers. My responsibilities encompassed:• Customer Engagement: Greeting customers warmly, responding to their questions, and enhancing merchandise engagement, contributing to a welcoming shopping atmosphere.• Outstanding Customer Service: Providing exemplary customer service by addressing customer inquiries and concerns promptly and professionally.• Financial Management: Responsible for handling cash and executing financial transactions accurately, maintaining the financial integrity of the store.• Visual Merchandising: Contributing to the store's aesthetic appeal by placing items on shelves and creating attractive displays that enticed customers.• Inquiry Resolution: Efficiently handling customer inquiries and resolving complaints, ensuring customer satisfaction and loyalty.• Sales Reporting: Consistently reporting sales data to managers for analysis and decision-making, contributing to the store's operational efficiency.Key Successes:• Achieved a substantial 12% increase in client satisfaction by personally engaging with customers and efficiently managing an average of 80 daily phone inquiries.• Successfully managed charges for services, including deposit collection and payment processing, by implementing effective credit checks, ensuring accurate financial transactions and bolstering financial stability.• My role as a Retail Sales Associate involved a wide range of responsibilities aimed at enhancing the customer experience and contributing to the store's overall success.

Key Responsibilities:In my role as an HR assistant to the resort manager, I had the privilege of supervising all resort employees and offering crucial support to the owner. I diligently maintained detailed records of various aspects, including maintenance requests, guest counts, and currency exchanges, ensuring accurate and efficient record-keeping.Furthermore, I took on a wide array of administrative responsibilities, which encompassed tasks such as reservation management, preparation of registration forms, and meticulous data entry. These efforts collectively contributed to the seamless and efficient operation of the resort's reception area, enhancing the overall guest experience.My major contributions include:• Achieved a notable 12% increase in client satisfaction by personally interacting with guests and efficiently managing an average of 80 daily phone inquiries.• Successfully managed charges for services, including deposit collection and payment processing, by implementing effective credit checks, ensuring accurate financial transactions.

Cozumel, Quintana Roo, Mexico

Key Responsibilities:In my role, I played a vital part in the personnel recruitment process, actively participating in tasks such as screening and enrollment. My responsibilities extended to offering bilingual services to patients, ensuring effective communication and support for their needs.Additionally, I provided extensive administrative support to both clinic and office managers. This support encompassed a range of crucial functions, including admissions management, treatment authorization, as well as billing and collections.My contributions helped streamline operations and enhance the overall experience for patients and staff alike.My major contributions include:•Streamlined facility workflows and patient management by effectively managing front-office operations, ensuring full compliance with Mexican HIPAA regulations.•Successfully directed the creation and execution of programs and policies related to patient services, quality assurance, public relations, and department activities, contributing to enhanced healthcare services and patient satisfaction.

Bachelor Of Science - Bsme, Mechanical Engineering

Minor In Business Administration - Bba, Business Administration And Management, General

Bachelor Of Science - Bsme, Mechanical Engineering