Daniela H. Email & Phone Number

Implemented an efficient and effective internal and external referral system, providing timely and easy access to mental health services for student services teams in the district and wider community, leading to improved mental health outcomes for students.Built capacity for identification by providing professional development training throughout the year and sharing resources.Streamlined the navigation of the mental health system for families and/or students by removing barriers to access mental health supports and interventions, such as insurance assistance, transportation coordination, language access, and connections to county services.Developed mental health content for a diverse audience of over 27k school staff, students, and families as a key member of the communications team for the Student and Staff Support department.Conducted regular research to stay informed about the latest trends and services in the community, using this knowledge to enhance program offerings and better serve clients.Fostered strong working relationships with local organizations and service providers to leverage resources and ensure seamless coordination of care for clients.Maintained detailed records of stakeholder contacts and relevant information to ensure efficient and effective program operations.Produced comprehensive quarterly reports for the Dane County Mental Health Grant detailing the progress and achievements of the project in a clear and concise manner, utilizing exceptional written communication skills and attention to detail to effectively communicate the project's impact and successes to stakeholders.

Reviewed and analyzed Standard Operating Procedures (SOPs) and policies to ensure program quality and accuracy as a part of the team responsible for program development.Developed comprehensive training materials and conducted training and coaching sessions for team members to maximize their potential and ensure alignment with standard operating procedures (SOP's) guidelinesImplemented a timeline to achieve targets and provided regular updates to the team and leadership to ensure alignment with priorities and goals.Ensured team members were informed of any changes to processes, policies, and program updates and provided necessary training and support to ensure smooth implementation.Conducted thorough eligibility verifications for program cases, utilizing established criteria and guidelines to determine eligibility and ensure compliance with program requirements.

Translated individualized educational plans (IEPs), educational records, and school communications (emails, newsletters, COVID guidelines) and provided interpretation services during parent-teacher conferences, school-team meetings, and other school-related events.Provided Community Resources to support students' behavioral health.Provided oral interpretation at school events and meetings, including parent/teacher conferences and Individualized Education Program (IEP) meetings.Assisted families in completing district/school paperwork and applications.Consulted with staff to provide possible cultural or language-based explanations for student issues.

Provided support to Spanish Speaking families during conferences and day-to-day communication.Helped families complete enrollment paperwork.Facilitated communication between Spanish speaking families and staff members.Participated in the Inclusion Committee.Planned and prepared lesson plans in English and Spanish to encourage social, emotional, physical, and cognitive development according to the WMELS.Communicated daily with parents regarding children’s development and specific activities of their children through phone, email and in person.Designed and coordinated team-building group meetings.Designed flyers, labels, newsletters for parents and events at LE.Created and maintained a professional, positive, friendly relationship with co-workers and supervisors.

Caracas, Federal District, Venezuela

Overlooked the receptionist team and delegated responsibilities to each member according to company needsActed as liaison between company and 3rd party business partners and affiliatesWorked closely alongside the director of productions management to provide administrative assistanceSetup presentations for office meetingsScreened job applicants during the early stages of the hiring processTrained 5 receptionists and employees by preparing them for their roles and educating them on company specificRecorded and managed office expensesAnswered, screened, and directed incoming phone calls while providing basic information as neededReceived and sorted any necessary correspondencesPrepared and processed weekly expense reports and presented them to managementScheduled and ensured the preparation of company meetings and group eventsMaintained company records, databases, and spreadsheets in adherence to company protocolPerformed clerical duties such as filing, photocopying, faxingManaged the ordering and inventory of office supplies

Bachelor'S Degree, Psychology

Telecommunications Engineering, Engineering