Daniela Hidalgo Email & Phone Number

Miami, Florida, United States

• New patients’ paperwork / Medical charts / Personal information. Managing surgical documents, gathering, and inputting patients' information, and entering post-surgery data into patients' records. • Answering telephones and emails as well as common questions about surgical times, appointments, procedures, and instructions. • Assisting with financial applications and preparing bills. • Assisting patients with their documents and sign-in procedures. • Ensuring all surgical cases are scheduled in a timely manner in accordance with the Surgeon's directions.• Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, to properly maintain a surgical schedule.• Providing patients with pre- and post-operative instructions. • Patient follow-ups. • Scheduling patients' appointments and surgeries, sending reminders to patients, and add-on surgeries.

Miami, Florida, United States

• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service• Restocked inventory and ingredient items to maintain optimal kitchen efficiency• Addressed guest complaints and resolved issues to promote satisfaction• Used downtimes to prepare ingredients and restock supplies for expected busy periods• Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements• Maintained composure and work quality while under stress• Ensured proper handling and preservation methods while packaging and storing food products• Increased kitchen efficiency by more than 70% by streamlining processes, reducing waste and mentoring team members on proper procedures• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures• Used cash registers and POS systems to request and record customer orders and compute bills• Educated customers on promotions to enhance sales

Miami, Florida, United States

• Provide excellent customer service• Book and confirm appointments via phone and email• Client follow ups• Payment Processing / Receipts & Invoices• Inform clients about new services and discounts • Welcome & POC for all customers • Office Cleaning & Sanitization• Filing & Office Organization• Guest complaints and problem-solving to promote satisfaction

Associate Of Arts - Aa, Biology/Biological Sciences, General

High School Diploma