• Managing Online Payment Activity in the Company• Establishing and managing relations with Partner Banks• Negotiating financlial agreements with Partners Bank• Defining and allocating the correct technology partners• Project management for implementing and maintaining financial information system, online payment system, SEPA and AML system• Building and updatig the procedures and policies for the onine payment activity• Providing supervisory, identifying training needs and maintaining a strong team to ensure timely execution of payment orders and professional service the client• Managing execution of transaction operations:• Supervising and confirming all transactions effected in Online Payment Division concerning opening/closing payment accounts, processing transfer payments, FX deals,invoices, card loadings, issuing reference letters/certificates etc.• Monitoring of transactions to detect abnormalities in client turnover history• Managing activity in compliance with EU and Bulgarian AML and CFT regulations• Preparing of regular reports for internal and external needs• Developing and maintaining of lasting and loyal relationships with clients based on quality and professional service• Identifying customer needs and building new solutions for their covering• Identifying and Developing continuous improvement projects• Building positive working atmosphere for ensuring strong organisational culture• Profit and loss budgeting

- Identifying and attracting of new corporate clients for the Bank- preparing of bank service offers- developing and maintaining of lasting and loyal relationships with clients based on quality and professional service- supporting of creation and implementation of new banking products for corporate clients- providing of professional services and advises to large corporate clients;- helping the customers about selecting the product or service which would be suitable for their needs- understanding about the customer’s problems and then resolving the complaints- upgrading and updating the regular changes to a customer’s profile or account information - ensuring organization for quick and professional service of clients

* Supervising and confirming all transactions effected in Operation Department concerning opening/closing accounts, processing local and foreign payments, cash operations, issuing reference letters/certificates * Controlling whether transactions are in compliance with Bulgarian legislation, the internal rules of the Bank and Bulgarian National Bank and other competent authorities *Organizing and managing the daily activities in Operation Department * Ensuring organization for quick and professional service of clients

customer service