Program Services Officer
Current7 years of experience working with the federal government's Canada Pensions Plan Services to assist in the distribution of benefits, provisions, pensions, applications, and disability aid to Canadians. Skilled in customer service and hospitality, the skills I learned during that time have translated perfectly to the federal government sector. The use of complex computer programs and systems, formal writing skills, patience and empathy for clients and their needs, and superior communication was integral to success while working in customer service and hospitality. These skills have helped me to thrive in my current position where I must use my best judgement to triage and expedite applications and correspondence from clients, contact clients with information or answer questions, and maintain a meticulous attention to detail while managing multiple client's and multiple pieces of correspondence and requests. While I am proud to be assisting Canadians, I strive to do more on a larger scale, and to put my outgoing personality and intelligence to use in a way that can assist in changing policy, or creating innovative ways to create positive change in Canada and the world.
