Daniela Karanikas Email & Phone Number

Virginia Beach, Virginia, United States

-Preparation for, and facilitation of, critical path CEO meetings including those with local, state, and national leaders-Coordination/orchestration of projects or commitments directly involving the CEO and his direct reports-Independent leadership of special CEO-initiated projects including the launch of a company wide wellness program-Manage domestic and international travel logistics to include transportation, accommodations, food & beverage, ports of call, customs, and meetings for small to medium sized groups-Perform complex and confidential administrative functions including composing written correspondence, transcribing dictation and creating reports

100 E. Main Str, Norfolk, Va, 23510

Norfolk, Virginia Area

Manage the Empyrean Club’s day-to-day operations and short term planning to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting financial goals and guest services budget constraints. The major areas of responsibility/ management include: Guest Services and Amenities, Food Service and Arrival & Departure Procedures on the Empyrean Club Level. Position has daily contact with the hotel General Manager to provide information and discuss operations RESPONSIBLITIES: -Focus on providing world-class customer service for every guest at every opportunity. Train, mentor and nurture associates to provide the perfect hospitality experience through personalized service and attention to detail. - Personally interact with each Empyrean Club guest in order to make sure their needs are known and communicated throughout the Hotel. Accommodate all guest requests in an accurate and efficient manner. Assist with VIP guest reservations and related arrangements. Should be creative, innovative and strive for continuous improvement. - Ensure payroll is documented and submitted accurately and promptly. Prepare forecasts for payroll on a monthly basis that coincides with budget expectations. Prepare forecasts for food consumption on a weekly basis to ensure accurate food costs and accountability. - Inspect and maintain the cleanliness and working condition of department equipment and supplies, guest rooms and Empyrean Club floors. Prepare work orders for equipment repairs and imperfections in guest rooms and floors and enter into Engineering Work Order system. Uphold uncompromising levels of cleanliness for Club Lounge, Rooms and Floors. - Create and maintain a database of both Empyrean guests and services provided in the local area so that every need can be met and anticipated and every guest can expect world class service.

Hilton Garden Inn Virginia Beach Oceanfront

- Greets and interacts with the guest in a friendly and professional manner creating the “WOW” experience- Coordinates the daily operations of front desk,valet and reservations to ensure that the services exceed the expectations of the hotel guests.- Ensures compliance with all company policies, procedures and regulations.- Ensures compliance with Hilton Garden Inn brand standards- Monitors both the productivity and qualitative work product for the Guest Service Agents, PBX Staff, Reservations and Valet. - Monitors hotel AR - Prepares any reports concerning payroll expenses and department expenses.- Daily reconciliation of all bank accounts- Run daily, weekly, and monthly revenue reports by channel, room type, or rate plan, as needed - Monitor and adjust rates and inventory as needed- Determines and assigns work projects and priorities in response to occupancy and future reservation needs. -Insures that all quality standards are met

Virginia Beach, Va

-Provides information by collecting, analyzing, and summarizing data and trends;-Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews;implementing production, productivity, quality, and customer-service standards;-Protects organization's value by keeping information confidential.

Virginia Beach, Va

 Handling guest problems and complaints in a courteous manner; Assist, teach and nurture staff members to create environment that emphasize teamwork, empowerment and passion for providing great service ; Communicate with Sales Managers and front desk and Front Office Manager on status of group information and keep updated file on all upcoming groups; Work on projects to improve the efficiency of the Front Office which comply with the company policies and all brand standards ;

Virginia Beach, Va

 Handling all group inquires and reservations to provide efficient, accurate, and courteous services; Conduct pre-arrival calls confirming reservations and billing details in order to avoid discrepancies at check in; Communicate with Sales Managers and front desk on status of group information and keep updated file on all upcoming groups; Assist the Front Desk with guest complaints and other reservation issues

Virginia Beach, Va

 Process check-ins and check-outs, anticipated and fulfilled guests’ needs and requests while trying to maintain positive guest relations at all times; Answer department phones; monitor, send and distribute guests’ and company’s faxes; Manage vouchers, paid-outs, miscellaneous charges, high balance and room discrepancy;

 Established the foundation of my supervision/management skills by learning to understand the staff needs and characteristics and set the example for my staff;  Developed strong decision-making and problem-solving skills by identifying the nature of a given problem or situation, and finding the most proper solution; Created better leader skills by controlling, counselling, and protecting the staff for who I was responsible;

Bachelor Of Science, Recreation And Tourism Studies; Recreation/ Tourism Management, 3.91

Activities and Societies: Certified by the American Hotel & Lodging Association in Economic and Social Dimensions of Tourism and Cultural.

Bachelor Of Science, Industrial Management Studies; Industrial Management