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Daniela León Arce Email & Phone Number

Strategic Planning – Administration – Commercial – Projects
Location: Alajuela, Costa Rica 9 work roles 2 schools
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Role
Strategic Planning – Administration – Commercial – Projects
Location
Alajuela, Costa Rica

Who is Daniela León Arce? Overview

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Daniela León Arce is listed as Strategic Planning – Administration – Commercial – Projects based in Alajuela, Costa Rica. AeroLeads shows a matched LinkedIn profile for Daniela León Arce.

Daniela León Arce previously worked as Jefe de Experiencia en el Servicio at Grupo Cs and Emprendimiento propio at Profesional Independiente. Daniela León Arce holds Mba, Finance from Instituto Tecnológico De Costa Rica.

Profile bio

About Daniela León Arce

Professional with training in Industrial Engineering and awaiting graduation for the Master of Business Administration. With around 10 years of experience in the areas of Strategic Planning, Administration, Commercial and Projects. Executing functions as responsible for the development and implementation of business strategies, design, monitoring and compliance with KPI's (productivity, process improvement, customer service, cost and time reduction, sales volumes, product and service placement, standards quality, among others). Management and coordination of high performance teams. preparation, control and execution of budgets and financial projections. In charge of commercial processes (creation of new products and services, innovation, achievement of goals). Ensure customer satisfaction and generation of strategic alliances. Project Management and Management (analysis of processes focused on continuous improvement, automation, business intelligence, systems implementation, etc.). Preparation and Presentation of Reports and Reports to Management.With negotiation and communication skills, focused on problem solving and continuous improvement; leadership skills, ease of adaptation, strategic thinking, oriented to the achievement of results and objectives. Certifications as Internal Quality Auditor Based on the ISO 9001 Standard and Evaluation of Development Banking System Projects. Training on Leadership and Customer Service issues. Management of Office Package (intermediate/advanced Excel), Power BI and CRM. Intermediate English. B1 driver's license. Immediate Availability. Passport and Visa up to date.

9 roles

Daniela León Arce work experience

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Jefe De Experiencia En El Servicio

● A cargo del control y logro de los indicadores de CX institucionales (satisfacción, NPS, esfuerzo, VOC), así como la creación de estrategias centradas en la optimización de la experiencia del cliente.● Investigación de comportamientos de clientes internos y externos relacionados a CX.● Responsable del alineamiento de la cultura organizacional en CX interno y externo.● A cargo de los monitoreos de las interacciones con el cliente de acuerdo con COPC y normas internas.● Responsable de la gestión de Contraloría de Servicios.

Dec 2023 - May 2024

Emprendimiento Propio

Profesional Independiente

● Encargada de desarrollar de la producción y comercialización de productos de consumo y artículos diversos.

May 2022 - Nov 2023

Product & Services Manager

San Carlos, Alajuela, Costa Rica

• Responsible for managing human talent to consistently deals with challenging budgets. • Develop strategies aimed at satisfying customer needs and increasing business value. • Leader of an innovative and proactive team focused on expanding the company's products and services successful portfolio. • Ensure compliance with the laws governing the business model, always participating in internal and external audits and by government agencies.

Feb 2019 - Apr 2022

Jefe De Relaciones Empresariales

San Carlos/San José

● Dirección de la implementación del CRM Oracle de la organización.● Organizar, dirigir, y controlar estrategias de relación con las empresas, promoviendo el uso de los productos y servicios de la Cooperativa. ● Representar a la Cooperativa y apoyar a la Dirección Comercial en actividades para fomentaruna relación de lealtad con otras empresas. ● Capacitación internas y externas tanto de los productos y servicios de la Cooperativa.

Aug 2018 - Feb 2019

Process Engineer

Escazú San José

• Back Office´s processes design and innovation.• Technological requirement´s design, preparation and control of related tests.• Analysis and definition of proposals based on capacities, cost reduction and reduction of response times.• Implementation and control´s COPC items.• Processes change control and reports monitoring of performance indicators.

Jun 2017 - Dec 2017

Quality Manager

Tournon, San Jose.

• Support in the achievement of strategic objectives, through proposals based on the analysis of internal / external regulations.• Analysis of activities and establishment of capacity and quality standards related to the estimation of personnel needs.• Preparation of technical documents, manuals, processes for the implementation of automated Preparation of technical documents, manuals, guidelines and processes in accordance with the Quality Assurance Management System.• Preparation and presentation of professional reports on the analysis and research related to the improvement of the areas.• Creation and maintenance of the catalog of performance indicators.• Analysis of trends and behavior to identify alerts and compliance gaps and issue recommendations.

Apr 2016 - Mar 2017

Financial Project Analyst

Santa Ana, San José.

• Analysis of variables for the improvement of processes and definition of activities, including related technological requirements.• Implementation of Capacity.• Control and monitoring of the implementation of the improvements of the assigned project.

Aug 2015 - Feb 2016

Senior Process Engineer

San Pedro, San José

• Control of Quality KPI´s and design of proposals for continuous improvement in the Sales area.• Operational Risk´s implementation and control.• In charge of the control and monitoring of Internal and External Audits of the area, in accordance with the ISO 9001 Quality Management System.• Design and documentation of departamental´s processes.• Green Belt course and assignment of projects related to process optimization.• Responsible for the verification of quality standards for customer service: Resolution and correction of nonconformities and assurance of controls and related improvements. Assurance of personnel training in accordance with guidelines, regulations and internal and external policies.• Monitoring and Control of Environmental Management.

Mar 2013 - May 2015

Quality Control Assistant:

San Carlos, Alajuela

• Quality control assistant of the Red Eléctrica in Coopelesca R.L.• Control of customer orders according to the requirements established for the requested service. Process control and KPI`s of the area.• Responsible for the daily routing of work orders.

May 2012 - Mar 2013
2 education records

Daniela León Arce education

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What is Daniela León Arce's role at their current company?

Daniela León Arce is listed as Strategic Planning – Administration – Commercial – Projects.

Where is Daniela León Arce based?

Daniela León Arce is based in Alajuela, Costa Rica.

What companies has Daniela León Arce worked for?

Daniela León Arce has worked for Grupo Cs, Profesional Independiente, Coocique, Banco Promerica Costa Rica, and Banco Popular.

How can I contact Daniela León Arce?

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What schools did Daniela León Arce attend?

Daniela León Arce holds Mba, Finance from Instituto Tecnológico De Costa Rica.

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