Daniela López Email & Phone Number

San José, Cr

-Negotiate payment plans with customers without jeopardizing the relationship with Tebra to collect all past due invoices. Take escalated customer calls.-Adhere to the invoicing and collection timeline to complete all tasks and meet financial deadlines.-Coordinate with outside agencies; providing supporting documentation and chargeback disputes.

• Review and approve time cards for team members, ensuring compliance with company policies.Oversee queue management, ensuring cases are properly scrubbed, assigned and prioritized to maintain efficient workflow.• Serve as a primary point of contact for the accounting support representatives, offering guidance and support for process related inquiries. • Handle escalated customer calls, providing solutions to complex billing issues and ensuring customer satisfaction.

Costa Rica

• Assisted employees in navigating company policies and benefits programs, enhancing employee satisfaction and understanding. As well as ensuring timely and accurate resolutions to escalated concerns.

• Provided comprehensive training for new hires, equipping them with the skills needed to handle US live contacts efficiently.• Offered floor support during live call handling, guiding new hires through real-time scenarios to boost confidence and performance contributing to the long-term success of the team in a high-pressure production environment.