Daniela M. Email & Phone Number

• Responsible for the day-to-day operations of the store and and act as a product knowledge expert• Provide administrative support to store owner and other personnel• Deliver excellent customer service and create strong product presentations while driving sales• Partner with team members to execute regular tasks• Greeting customers and assisting customers, performing POS transactions, processing special orders and preparing customer purchases• Develop and convey a working knowledge of brand products that can be utilized to inform and help customers select products • Assist in processing shipments, including unloading, inventory, ticketing, product placement and storage• Maintain safety by ensuring all store standards, safety and operating procedures are executed

Georgetown, Ontario

• Fully responsible for the day-to-day operations of the Halton Aphasia Centre• Assistant to the President and Board of Directors• Provide support for the programs Speech Language Pathologists, Communications Disorder Assistants and Accountant • Responsible for implementation of all office policies and procedures• Responsible for receiving and directing all incoming calls, emails, faxes & documents • Coordinator of all client referrals and intake forms• Responsible for all purchasing and accounting functions for the centre• Preparation, maintenance & submission of all statistical reports to Ministry of Health & assisted with preparation of government grants• Responsible for the coordination and sourcing of volunteers• Maintenance of website and ensuring that all community websites are kept up to date• Responsible for networking and promoting the Apshasia program for all locations via social media, the internet and other ways• Maintenance of petty cash and all other monies and donations coming into the centre• Co-ordinator of annual golf tournament, picnics, Christmas party and newsletters• Miscellaneous duties as assigned

Mississauga, Ontario, Canada

• Provide administrative support to the V.P. of Distribution, Director of Operations, Director of I.T. & their departments• Responsible for ensuring that all areas of the office & building run smoothly by managing varied responsibilities that keep the office running • Direct all incoming support calls, faxes & documents requesting IT support & services• Troubleshoot any technical problem before dispatching to an I.T. support rep• Responsible for coordinating appointments, meetings and making travel arrangements• Invoice coding, filling and maintenance• Purchasing functions for the Operations and I.T. departments including the ordering of all hardware and software • Responsible for the implementation and maintenance of a new voicemail and Automatic Call Distribtion telephone system which included the training of 15 Customer Service representatives on the ACD system• Implemented call tracking system and trained all I.T. support reps worldwide• Enroll IT personnel and all other customer service employees in training seminars and courses • Special projects as assigned

Mississauga, Ontario, Canada

• Preparation and distribution of daily, weekly and monthly reports to the General Manager, Director of Sales and all other department heads• Assistant to the Director of Sales, Corporate Sales Manager & Travel Sales Manager• Preparation of all internal/external correspondence, marketing and promotional material, news releases, presentations and proposals for all sales personnel and monthly statistical reports• Attendance and minute-taking of weekly Sales meeting • Customer liaison• Handling of client accounts & outside sales calls to solicit the Corporate market • Inventory control of all sales related collateral and material• Participation in all trade shows and sales blitzes when required• Provided occasional relief backup to the Catering department