Daniela M. Email & Phone Number

Montreal, QC, CA

Act as a bridge between the airline operations and Transat's commercial sectors. Represent Transat's business areas (Senior Management, Transat Directors, Media Relations, Social Media, Marketing and International Markets, Call Center and Customer Relations, E-Commerce / CRM, Destination Services) within the IOC Act as the link between the IOC (Integrated.

Montreal, Quebec, Canada

• Enter all purchase orders in the system
• Communicate with the Channel Sales department in order to discuss discrepancies and/or improvements
• Inform customers of any missing information on their purchase orders
• Be the liaison between Channel Sales and Supply Chain department
• Manage Customer Service phone calls
• Complete special projects when assigned Account Specialist: Contact my dedicated accounts to review monthly orders, blocked orders, and any other concerns the customer may have regarding their order

Montreal, Quebec, Canada

 Develop and encourage the call center team to be efficient in ensuring that productivity standards are met Supervise call center staff, including performance reviews, hiring, workforce planning, development, coaching and discipline at work Carry out continuous monitoring and coaching sessions to ensure a high level of customer service Create and.

Montreal, Quebec, Canada

 Develop and encourage the call center team to be efficient in ensuring that productivity standards are met Supervise call center staff, including performance reviews, hiring, workforce planning, development, coaching and discipline at work Carrying out continuous monitoring and coaching sessions to ensure a high level of customer service Create and.

Montreal, Quebec, Canada

 Manage changes imposed by our suppliers Analyze product changes to ensure Air Canada Vacations legal requirements are met Work closely with the product management department at Air Canada Vacations regarding changes imposed by suppliers Assist support agents with questions relating to hotel changes, flight cancellations and cruise cancellations.

 Respond to and help Sun, Independent and Cruise reservations agents Assist clients with schedule changes and flight cancellations Find solutions for customers affected by cancellations and schedule changes, hotel closures, cancellation of cruise itineraries Sun, Independent, Cruises, Netair ticketing

 Sun Department / Sandals and Beaches Products Specialist Respond to customer questions Guide customers to book travel online and over the phone Process voluntary modifications of files