Daniela Manansala Email & Phone Number

Knowledgeable and passionate customer service professional with anambition to establish versatile Tourism and Hospitality Industry. Receptive learner withgrowth mindset to expand and build customer service skills. Organize anddependable candidate successful at managing multiple priorities with apositive attitude. Willingness to take on added responsibilities to meetteam goals.

• Front Desk Attendant

  Na

  Mar 2022 - Jul 2023 - Olongapo, Central Luzon, Philippines

  Diamond Hotel, Rainbowland, CindyKelly Hotel and Subic Bay Travelers Hotel and Event Center - Front Desk RepresentativeSubic Bay, Olongapo CityGreeted visitors and customers upon arrival, offered assistance, andanswered questions to build rapport and retention. Answered multi-line phone system to respond to inquiries andtransfer calls to correct departments and personnel.• Transcribed phone messages and relayed to appropriate personnel.Contacted housekeeping… Show more Diamond Hotel, Rainbowland, CindyKelly Hotel and Subic Bay Travelers Hotel and Event Center - Front Desk RepresentativeSubic Bay, Olongapo CityGreeted visitors and customers upon arrival, offered assistance, andanswered questions to build rapport and retention. Answered multi-line phone system to respond to inquiries andtransfer calls to correct departments and personnel.• Transcribed phone messages and relayed to appropriate personnel.Contacted housekeeping staff and maintenance department toresolve issues with guest rooms.• Stored guest valuables in safe and individual boxes for security.Answered customer telephone calls promptly and appropriatelyhandled needs.• Took reservations over phone, in person, and via computer for guestsand provided confirmation information.• Calculated billings and posted charges to room accounts, reviewingcharges with guests at checkout.• Welcomed each new arrival pleasantly and confirmed reservationsand identification.• Issued room keys to guests upon check-in and answered questionsregarding proper use. Show less