Daniela Manrique Email & Phone Number

Dubái, Emiratos Árabes Unidos

• Facilitated prompt resolution of payment-related issues, collaborating with the finance team to address challenges such as credit card processing problems. Ensured a seamless guest experience.• Managed guest check-in procedures meticulously, confirming reservations, assigning appropriate rooms, and efficiently activating room keys. Processed diverse payment methods including room charges, cash, checks, debit, and credit.• Played a pivotal role in guest communication, promptly addressing and documenting calls, messages, requests, and concerns to maintain a high level of service.• Maintained accuracy in daily reports, keeping track of arrivals and departures, and validating special requests to enhance overall guest experience.• Exhibited exceptional communication skills, interacting with guests and colleagues using clear and professional language, both verbally and in written correspondence.

Bogotá, Distrito Capital, Colombia

• Regularly produce comprehensive reports detailing the real-time status of shipments, as well as promptly communicate any pertinent updates that transpire during the course of goods movement.• Adhere meticulously to the mandates outlined by the company and my employer, aligning closely with established policies, regulations, quality standards, and health and safety protocols.• Skillfully manage a substantial influx of incoming phone calls, handling them with the utmost professionalism, and fostering enduring, trust-based relationships with client accounts through open and interactive communication.• Provide invaluable support through adept back-office tasks and logistics-related phone interactions, diligently monitoring and tracking the progress of logistics processes.• Identify and assess customer needs meticulously to facilitate their utmost satisfaction, employing effective communication and rapport-building strategies.• Provide invaluable support through adept back-office tasks and logistics-related phone interactions, diligently monitoring and tracking the progress of logistics processes.

Colombia

• Ensure excellent customer service through prompt and effective actions to resolve customer issues. I ensure customer satisfaction by providing an outstanding support experience. • Provide troubleshooting and technical support to customers located in the United States, Canada, and the United Kingdom.• Maintain the database by entering new and updated customer and location information. • Analyze, isolate, research, and explain technical troubleshooting solutions related to software or hardware step by step to provide a resolution and ensure our products operate as designed