Daniela Manteuffel Email & Phone Number

Stockholm, Stockholm County, Sweden

Assignments:As a Technical Support Manager, I'm answering connectivity related customer questions regarding their open banking APIs. This includes Account- and Income-checks, transactions, credential journeys, reports and also payments. This means, I'm responsible for assisting with all general and technical issues and questions about all the Tink services. The communication happens either in a written way via Jira (tickets) and e-mails, as well as directly via Google Meet or Microsoft Teams. I'm handling the daily troubleshooting with the help of Rundeck, Kibana and Google BigQuery.I'm also performing smaller changes to the production environment with the help of GitHub, IntelliJ and iTerm.My speciality as Principal Technical Support Engineer started in March 2022. Since then, I've been handling all requests about eIDAS certificates for the EEA and the UK market.I'm therefore responsible for guiding our clients, who work with their own licenses, through the whole journey of getting their eIDAS certificate onboarded for the first time, as well as through the rotation process when a certificate expires. In exceptional cases, I'm even performing the eIDAS registration/rotation by myself on a client's behalf.I'm also doing the related internal communication with all stakeholders plus the external communication with the customers and banks. For future reference, another task of mine is keeping the eIDAS related documentation up to date.

Stockholm, Sweden

Assignments: As a Live Operations Engineer, I'm doing incident management for the Engineering department. This includes driving the incident and keep the company updated about the progresses; gather the needed development teams to find the quickest and most customer friendly way to fix the issue, also hosting postmortems for the major and critical categorized incidents to ensure the most valuable learning experience.Taking care for live action configuration-, data-changes and server system upgrades, managing Klarna's file in transfer service (MFT), setting up alerts in Datadog (including Datadog Synthetics), AWS Cloudwatch and Splunk.Department: IT Operations

Stockholm, Sweden

Assignments: Service Center Service Specialist for technical issues on merchants and customers side:Solving of technical problems during the checkout process and the order management for several Klarna products by analyzing Splunk logs and operations for the EU and the UK market.Investigation of payment issues, also with the help of Splunk.Bug fixing for the chat system (Freshchat).Data retrieval for merchants (SQL)Creating of file-transfer system accounts and adjusting of settlement reports, also sending accounting slips via an internal application.This work made me being a bridge between the Service Center and the Engineering department due to: Delegation of more severe issues and incidents to the correct engineering team, communicating, mostly via Slack application and e-mail, also face to face and supporting the service center agents with the solution.Department: SC Tech

Stockholm, Sweden

Assignments: Customer Center Service Advisor for fraud tasks - answering requests via e-mail and letter (B2C) from consumers, merchants, police departments, lawyers and prosecutors to resolve fraud issues,Investigation and analyzing of the fraud issues/the case handling, in-house and on merchants side, from the activation of the invoice until the point of delivery to avoid losses,B2C outbound calls to confirm consumer identities to prevent fraud,Handling of Credit Card Chargebacks with Valitor,Handling of dispute cases on customers and on merchants side to increase the customer satisfaction and to avoid losses

Stockholm, Sweden

Assignments: Collection Agent for Ident Inkasso - Answering inbound phone calls and emails (B2C). Communication with external debt collection agencies and merchants,Credit Dispute issues and therefore, communication with debt counselors, trustees and lawyers,Special projects like building Email- and SMS-templates for the internal communication system

Leipzig Area, Germany

Assignments: Technical support – Analyzing and Elimination of 1st level issues in the database (SQL) and the merchandise management system (Sage Office Line),Transfer of 2nd level issues to the right department,Customer care via phone and email (B2B)

Leipzig Area, Germany

Assignments: Adaption of a company-owned administration tool with HTML/CSS and Typo3, Database migration, test and comparison of eCommerce shop software systems with MySQL, xt:Commerce, Modification of eCommerce shop software

Master'S Degree, Computer Science, Master Of Science

Essential interests: 3D-Animations with 3dsMax Programming with PHP/MySQL and Unity 3D/C# via classes and private studies

Bachelor'S Degree, Computer Science, Bachelor Of Science

Essential interests: Conception of smaller movie projects, Advertising’ Customer analysis, Web Design with HTML/CSS