Daniela Martinis Email & Phone Number

Ontario, Canada

Ontario, Canada

• Co-ordinated and executed projects with tight timelines, including production release management with post-implementation testing and User Acceptance testing for yearly Product relaunches that involved premium and product updates. • Developed workarounds and improved processes, ensuring downstream systems can handle process changes. Analyzed, developed, debugged, and documented issues for Production related issues (ie. HST updates, Premium corrections, Product revisions)• Developed and documented positive and negative test strategies and plans. • Gathered and analyzed requirements for system configurations and process improvements to ensure compliance and low risk exposure to Manulife.• Collaborated and cultivated relationships with key stakeholders in Product, Marketing, and Client management for various projects and system enhancements. Participated in regular daily team meetings.• Managed User Acceptance testing for strategic business and technical initiatives, Adhoc and prioritized enhancements, and business as usual maintenance. Implementing and updating new products (COVID-19), current product line-up, bi-weekly system updates and maintenance• Developed standardized UAT test cases for various projects and enhancements• Organized and completed the processing and creation of partner onboarding to the Manulife Business to the customer portal for travel business partners.• Aided in yearly Disaster Recovery testing for application maintenance• Supported AEM (Adobe experience manager), XML troubleshooting, CTS Support Mailbox (customer inquiries) • Shared product knowledge with team members and executive members for various projects and enhancements

Toronto, Ontario, Canada

Application Support, IT 2003 - 2009• Enhanced and verified testing to meet specifications and ensure quality control and effective management of risk. • Composed training manuals and maintained current and up-to-date documentation for various departments within the organization.• Supported and assisted with semi-yearly production releases, enhancements, and product presentation of new and current products.• Maintained security on the Travel application systems to ensure compliance and low risk exposure.• New employee onboarding that included software training.Special Development 1999 - 2003• Assisted in the management of non-risk air inventory.• Standardized product code for travel application systems.• Executed system audits of all new and sale products• Provided back-up and support for the Product Build Manager and Costing Manager.