Working at EDP (Energias de Portugal).- Development of digital products (web, app and management system) with a scrum framework in a fast-paced growth environment.- Leading plannings and refinement meetings in order to manage the product backlog.- User stories writing and support of the development team in order to achieve great results with sprint deliveries.- Presentation of sprint reviews for stakeholders to show all the work done.- Perform in order to achieve the milestones of the product roadmap.- Support the product owner into different projects and activities to accomplish theroadmap and satisfy stakeholders.- Support the users with questions about the product.- Gathering user feedbacks and requirements in order to improve and increment the product.

- Responsible for leading the tech team and coordinate the product development of the app and the website, both being the core of the company.- Responsible for implementing Kanban methodology, based on the company's needs, in order to optimize production of the tech team.- Analysis of processes in order to reduce the time spent with tasks, using continuous improvement methodologies.- Support of the product team on the prioritization of projects and tasks, tracking the backlog in a strategic way.- Analysis and verification of the product requirements consistency and specification comprehensibility.- Serving as the touchpoint between product team, technology team and customer support team.- Support the implementation of a culture based on feedback and 1:1 meetings.- Heavy user of tools: Trello, Jira and Miro to plan and control the development of projects and lead tech team.

- Development of the customer support area and serving as the touchpoint between product team, technology team and customer support team.- Contacting users, mapping the main problems and questions and supporting them with solutions.- Use of tools: Zendesk and Drift for customer support, creation of metrics, tracking of users' contacts and development of the knowledge base.- Support in tasks of other areas, such as the creation of campaigns by Vtex.- Creation and presentation of reports of the customer support area.- Improvement of the chatbot flow, optimizing customer support.- Training and leading new interns of the customer success team.- Execution of usability tests in order to identify potential problems before deployment.

- Improvement of KPI’s in order to control daily operations of distribution centers.- Support logistics and transportation management with daily reports.- Daily contact and interface with distribution center managers and teams in order to understand problems and give them support.- Analysis of processes to optimize the efficiency in distribution centers.

- Management and monitoring the daily inventory of stores.- Direct contact with stores in order to support them with problems.- Monitoring KPIs and processes related to the supply chain from end to end.

- Support of daily operations related with the quality assurance of the products.- Preparation of taste panel and reports in order to monitor the quality results.

- Execution of marketing projects and creation of company’ social media.- Management of the company’s project software and monitoring of project execution through KPIs.- Training of new employees in order to use the company’s project software.