Daniela Mateus Email & Phone Number

Miami, FL, US

Miami, Florida, Estados Unidos

• Coordinate banquet captain, servers and houseman’s.
• Purchase Orders for future events and manage inventory
• Review schedule in accordance with staffing requirements for future events
• Manage the recruitment process, ensuring selection of qualified candidates
• Participate in BEO meetings
• Seek guest feedback, review management reports and develop strategies to improve department and hotel services

Miami, Florida, Estados Unidos

• Greet the meeting/event planner in their meeting room to review agendas and timelines to ensure complete satisfaction.
• Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.
• Answer questions on menu selections.
• Communicate with kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.

Bucaramanga, Santander, Colombia

• Apply receivable ACH, Wire, and Lockbox payments.
• Process account receivables with correlating remittances
• Create daily reports to accurately track financial information and applied payments
• Address payment issues- Duplicate payments, incorrect payments, refunds.
• Collect payments and inquiries.

Bucaramanga, Santander, Colombia

• Provide technical support though calls, making sure that at the end of the call everything was solved successfully.
• Assist operations team of Vivint Smart Home in anything they need.
• Train new waves (new agents)

Área Metropolitana De Bucaramanga

• Manage events with direct contact with the client (social and corporal)
• Create alliances with companies in order to attract new clients
• Make quotes for events
• Assembly supervision
• Coordinate the team and be in the opening and closing of events

México

• Successfully managed information using SiHot (Hotel management Software)
• Make reservations, including check in and check out
• Handled incoming and outgoing telephone calls
• Greeted guests and accommodating them, billing, making upgrades and solving any possible complains.

Santander, Colombia

• Create alliances with universities to attract more students to Cotelco
• Interview everyone who wanted to enter Cotelco
• Schedule weekly meetings to encourage our team

Administradora Turistica Y Hotelera

Emprendimiento Empresarial Y Servicio Al Cliente