Daniela Merdani Email & Phone Number

Wilmington, De

OBJECTIVEA multi-skilled professional with a superb track record of managing complex functional projects in various environments.First Data, Sr. Project Manager• Manage and Implement New Client ATM Conversions• Monitoring project risks and scope to identify potential problems and proactively identifying solutions to address them in advance.• Escalating promptly any issues that may impact conversions.• Producing implementations project scopes, highlight reports, risk logs, requests for change etc.• Providing strategic direction during the implementation stages.• Managing client expectations by ensuring the delivery of the highest quality service• Acting on client feedback.• Monitor the project scope of various implementations groups to coordinate ATM Implementations on time.• Provide support to various implementations groups (Gateway, CI, Cert Telecom,…etc.)• Process image development requests.Project Management skills• Experience of working in multi-vendor environments.• Good conflict management and prioritization skills.• Manage technical process and resolve technical issues.• Can understand and document project requirements and dependencies.• Excellent documentation & report writing skills.• Demonstrated ability to work with and support cross-functional project teams.• Ability to manage multiple projects simultaneously and under pressure.• Strong attention to detail and focus on task completion.Personal attributes• Team leader capable of motivating staff.• Ability to get on with all levels of people and possess strong relationship building skills.• Superb communication skills and able to articulate technical jargon to a non-technical audience.• Ability to gain results through others.• Knowledge of project management methods.• Able to continuously meet targets and surpass expectations.• Articulate and well presented.• Having the necessary drive and enthusiasm required for a tough competitive industry.

Business Courses, Business, Management, Marketing, And Related Support Services

High School Diploma